ItsCoastal
ItsCoastal is a customer service software that helps companies deliver exceptional support across channels like email, chat, messaging apps, and social media. It centralizes workflows and connects customer data to provide fast, personal service.
customer-service
messaging
social-media
workflow
ItsCoastal: Customer Service Software
ItsCoastal is a customer service software that helps companies deliver exceptional support across channels like email, chat, messaging apps, and social media. It centralizes workflows and connects customer data to provide fast, personal service.
What is ItsCoastal?
ItsCoastal is a cloud-based customer service software designed to help companies deliver exceptional omnichannel support. It consolidates all customer conversations and data into a single unified platform to enable efficient collaboration between support agents.
Key features of ItsCoastal include:
- Unified inbox that combines conversations from multiple channels like email, live chat, messaging apps, and social media.
- Automated ticket routing and workflow management.
- Single unified dashboard to monitor real-time service metrics and performance.
- Robust knowledge base and community forums to enable self-service.
- CRM integrations to access customer data like order history and preferences.
- Powerful reporting to analyze support metrics and trends.
- Mobile apps for support agents to work on-the-go.
- Omnichannel platform with channels like WhatsApp, Facebook Messenger, Apple Business Chat etc.
ItsCoastal's user-friendly interface and comprehensive feature set enables support teams to provide fast, personalized, and proactive service to delight customers. Seamless workflows ensure that no customer request falls through the cracks.
ItsCoastal Features
Features
- Omnichannel support
- Knowledge base
- Automation
- Reporting and analytics
- Integrations
- Mobile app
Pricing
- Subscription-Based
Pros
Easy to use interface
Powerful automation
Multiple integration options
Mobile access
Knowledge base
Cons
Can be pricey for small teams
Limited customization options
Official Links
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