Ivaado
Ivaado is a customer service software that provides omnichannel support through channels like email, live chat, social media, and more. It has features like shared team inboxes, CSAT surveys, automation workflows, and knowledge base.
customer-support
omnichannel
live-chat
automation
Ivaado: Customer Service Software
Ivaado is a customer service software that provides omnichannel support through channels like email, live chat, social media, and more. It has features like shared team inboxes, CSAT surveys, automation workflows, and knowledge base.
What is Ivaado?
Ivaado is an omnichannel customer service software designed to help support teams manage conversations across multiple channels like email, live chat, social media, and more from a unified inbox. Some key features of Ivaado include:
- Shared team inboxes - Multiple agents can collaborate and assign support tickets from a single, unified inbox across email, live chat, social, etc.
- Automation workflows - Automate repetitive support tasks with trigger-action workflows based on events like new ticket creation.
- CSAT surveys - Send customer satisfaction surveys and net promoter score polls to measure and improve customer experience.
- Knowledge base - Create and manage a searchable knowledge base of support articles and use automations to attach relevant articles to conversations.
- Conversation management - Assign, transfer, tag conversations and gain insights with custom analytics to identify gaps.
- Mobile-ready - Ivaado mobile apps allow agents to respond to customers from anywhere, anytime.
Ivaado integrates with popular business systems like CRM, analytics, etc. Pricing is subscription-based depending on the number of agents with a free trial available.
Ivaado Features
Features
- Omnichannel support
- Shared team inboxes
- CSAT surveys
- Automation workflows
- Knowledge base
Pricing
- Subscription-Based
Pros
Easy to use interface
Multiple support channels
Team collaboration features
Automation to improve efficiency
Customizable workflows
Cons
Can be pricey for small teams
Third-party integrations are limited
Mobile app needs improvement
Setup and customization can be complex
Official Links
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