Khaos Control Cloud
Khaos Control Cloud is a cloud-based IT service management (ITSM) platform that helps manage IT operations and services. It includes features like incident management, problem management, change management, release management, and more.
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Khaos Control Cloud: Cloud-Based IT Service Management Platform
Khaos Control Cloud is a cloud-based IT service management (ITSM) platform that helps manage IT operations and services. It includes features like incident management, problem management, change management, release management, and more.
What is Khaos Control Cloud?
Khaos Control Cloud is a comprehensive, cloud-based IT service management (ITSM) platform designed to help organizations manage their IT operations and services. It provides a variety of features and capabilities to assist with common ITSM processes including:
- Incident management - Track, categorize, assign, escalate and resolve issues and disruptions to IT services
- Problem management - Identify root causes of incidents and prevent recurring issues
- Change management - Standardize methods and procedures for managing changes to the IT environment
- Release management - Plan, schedule and deploy IT component releases and updates
- Service catalog - Provide easy access to a catalog of available IT services for end users
- Dashboards and reporting - Gain visibility through real-time dashboards and custom reports on ITSM processes and metrics
- Asset management - Manage inventory and lifecycles of IT hardware and software assets
- Integration capabilities - Integrate with other systems and tools via REST APIs
Key capabilities also include customization of workflows, AI-powered virtual agent assistants, collaboration features, and more. Khaos Control Cloud aims to help IT teams work more efficiently while improving services to end users.
Khaos Control Cloud Features
Features
- Incident management
- Problem management
- Change management
- Release management
- Service catalog
- CMDB
- Reporting and analytics
Pricing
- Subscription-Based
Pros
Cloud-based for easy access and deployment
ITIL aligned processes
Customizable workflows
Automated notifications and alerts
Mobile app for on-the-go access
Integrations with other tools
Cons
Can be complex for smaller organizations
Initial setup and configuration may be time consuming
May lack some advanced ITSM features of larger platforms
Requires training for users to leverage full capabilities
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