Kleap
Kleap is a customer support software designed for small businesses. It provides omni-channel capabilities to manage customer queries across multiple platforms including email, live chat, WhatsApp, social media and more.
customer-support
live-chat
omnichannel
small-business
Kleap: Customer Support Software for Small Businesses
Kleap is a customer support software designed for small businesses. It provides omni-channel capabilities to manage customer queries across multiple platforms including email, live chat, WhatsApp, social media and more.
What is Kleap?
Kleap is an affordable and easy-to-use customer support software designed for small businesses. It allows businesses to provide quality, personalized customer service and support across multiple communication channels including email, live chat, WhatsApp Business, social media, video chat and more from a single platform.
Key features of Kleap include:
- Unified inbox to manage customer conversations from multiple channels in one place
- Automated routing and assignment of requests to relevant agents
- Macros and canned responses to accelerate response times
- Knowledge base to standardize responses
- Conversation continuity across communication channels
- Service-level agreements (SLAs) and reports to analyze performance
- Analytics for actionable customer insights
- Mobile apps for agents to stay productive on-the-go
Kleap enables small support and sales teams to serve their customers across channels more efficiently compared to generic help desk software or more complex and expensive solutions. It is ideal for startups and small business who want to provide excellent customer experiences.
Kleap Features
Features
- Omni-channel support
- Live chat
- Email support
- Social media integration
- Knowledge base
- Automation
- Reporting and analytics
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Affordable pricing
Multiple language support
Mobile app available
Integrates with popular apps
Cons
Limited customization options
No phone support
Third-party integrations can be buggy
Official Links
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