ManualAgent
ManualAgent is an open-source alternative to Zendesk Guide. It is a knowledge base and customer support software that allows companies to easily create help articles and FAQs to assist customers.
ManualAgent: Open-Source Knowledge Base and Customer Support Software
ManualAgent is an open-source alternative to Zendesk Guide, providing a knowledge base and customer support software for companies to create help articles and FAQs.
What is ManualAgent?
ManualAgent is an open-source knowledge base and customer support software designed as an alternative to premium solutions like Zendesk Guide. It allows companies to easily create detailed help articles, FAQs, and documentation to assist customers.
Key features of ManualAgent include:
- Intuitive WYSIWYG editor for creating and formatting articles
- Robust search functionality to help customers find answers
- Agent console for managing tickets and responding to customers
- Multi-channel customer support via email, live chat, forums
- Knowledge base analytics and reporting
- Multilingual and branding capabilities
- Role-based access control for authors, agents, admins
- Native integrations with platforms like WordPress and React
As an open-source alternative, ManualAgent provides significant cost savings over paid solutions. It can handle the customer service needs of small businesses and enterprises alike. The tradeoff is that it requires more hands-on technical expertise to install, manage and customize.
ManualAgent Features
Features
- Knowledge base and content management system
- Customizable help center and customer support portal
- Multilingual support
- Markdown and HTML editing for help articles
- Versioning and revision history for articles
- Ability to attach files and images to articles
- Search functionality for help content
- Commenting and feedback system for users
- User roles and permissions management
- Analytics and reporting on article views and usage
Pricing
- Open Source
Pros
Open-source and free to use
Flexible and customizable to fit different business needs
Easy to set up and integrate with existing systems
Robust knowledge base and content management features
Multilingual support for global customer base
Cons
Requires some technical expertise to set up and maintain
May lack some advanced features compared to commercial alternatives
Limited community and third-party integrations compared to larger platforms
Official Links
Reviews & Ratings
Login to ReviewThe Best ManualAgent Alternatives
Top Business & Commerce and Customer Service and other similar apps like ManualAgent
Mans.io
Mans.io is an open source self-hosted personal cloud software that gives you control over your data and files. It allows you to host, share and synchronize your documents, calendars, contacts, photos and more on your own private server, whether that's a Raspberry Pi in your home or a VPS hosted...
