Newired
Newired is a customer service software that provides omnichannel support through channels like email, live chat, in-app messaging, and social media. It helps manage customer relationships with tools for ticketing, knowledge base, and analytics.
customer-service
ticketing
knowledge-base
analytics
omnichannel
Newired: Omnichannel Customer Service Software
Newired provides all-in-one customer service software for managing customer relationships through multiple channels, including email, live chat, in-app messaging, and social media.
What is Newired?
Newired is a cloud-based customer service and support software designed for small and medium businesses. It allows companies to provide omnichannel customer support across multiple platforms including email, live chat, in-app messaging, social media, and more.
Key features of Newired include:
- Unified inbox to manage customer queries from multiple channels in one place
- SLA policies and automatic ticket assignment for efficient ticketing
- Customizable knowledge base to provide self-service support
- Live chat with real-time visitor tracking
- Shared team inbox to collaborate with other agents
- Customer analytics and reports to understand user needs and behaviors
- Mobile apps to provide support on-the-go
- Integration with popular business apps like Shopify, WooCommerce, etc
Newired positions itself as an affordable customer service solution for small businesses. It offers customizable plans to meet different support requirements. With its ease of use and omnichannel capabilities, Newired enables brands to provide personalized and efficient customer experiences.
Newired Features
Features
- Omnichannel support via email, live chat, in-app messaging, and social media
- Ticketing system to manage customer queries and requests
- Knowledge base to provide self-service support
- Analytics and reporting on customer service performance
- CRM integration
- Automated workflows
Pricing
- Subscription-Based
Pros
Unified inbox for managing multiple channels
Easy to use interface
Customizable to fit business needs
Scales to support large customer service teams
Mobile app for agents
Built-in translation for global businesses
Cons
Can be pricey for small businesses
Limited native integrations compared to some competitors
Mobile app only available on iOS
Setup and configuration can be complex
Official Links
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