Pointzi
Pointzi is a customer feedback software that allows businesses to collect feedback through text messages. It has automated workflows to request reviews and feedback from customers via SMS. Key features include SMS surveys, net promoter scoring, workflow automation, and analytics.
Pointzi: Customer Feedback Software
Customer feedback software with automated workflows for SMS surveys, NPS scoring, workflow automation, and analytics
What is Pointzi?
Pointzi is a customer feedback and review collection software designed specifically for SMS and text messaging. It enables businesses to connect with customers where they already are - on their mobile phones - to gather actionalbe feedback and reviews.
With Pointzi, companies can create and send SMS surveys to customers after purchases, site visits, appointments, and more to measure satisfaction, likelihood to recommend, and identify areas needing improvement. The platform includes automated SMS workflows to request reviews, feedback, and Net Promoter Scores.
Key features of Pointzi include:
- SMS surveys - Create customizable SMS text message surveys to gather customer sentiment
- Automated workflows - Set up triggers and schedules to automatically request feedback via SMS post-purchase, after appointments, etc.
- Net Promoter Scoring - Measure customer loyalty and likelihood to recommend your business
- Dashboards and analytics - View customer feedback results and insights in real-time dashboards
- 2-way messaging - Continue conversations with customers via SMS based on their responses
- Integration with popular apps - Integrate with apps like Shopify, Square, and more to capture feedback
Pointzi enables businesses to gather authentic customer feedback at scale via SMS. It equips companies with data to improve products, services and experiences to increase referrals, loyalty and sales.
Pointzi Features
Features
- SMS surveys
- Net promoter scoring
- Workflow automation
- Analytics
Pricing
- Subscription-Based
Pros
Easy to collect feedback via SMS
Automated workflows for collecting reviews
Provides insights with analytics
Cons
May not integrate well with other systems
Limited to SMS for feedback collection
Analytics may be basic compared to dedicated platforms
Official Links
Reviews & Ratings
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