Nexiwave
Nexiwave is a cloud-based phone system designed for small and medium businesses. It provides a virtual PBX with features like auto attendants, call routing, voicemail transcriptions, and integrations with CRM and help desk platforms.
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help-desk-integration
Nexiwave: Cloud-Based Phone System for Small Business
Nexiwave offers a virtual PBX with features like auto attendants, call routing, voicemail transcriptions, and integrations with CRM and help desk platforms.
What is Nexiwave?
Nexiwave is a cloud-based business phone system tailored for small and medium sized companies. It works as a virtual PBX, delivering core capabilities like auto attendants, call routing, voicemail, conferencing, and IVR menus through the cloud so there is no need for expensive on-premise hardware.
Key features offered by Nexiwave include:
- Auto Attendants - Professionally greet callers and automatically route them to the right people or teams.
- Voicemail Transcriptions - Voicemails are transcribed into text and emailed to users.
- Advanced Call Routing - Route calls based on time of day, department, employee skills, and more.
- CRM Integrations - Sync call information with platforms like Salesforce and Zoho.
- Help Desk Integrations - Create help desk tickets directly from calls.
- Real-Time Analytics - Monitor call volume, wait times, abandon rates, and more.
Overall, Nexiwave combines essential phone system features with cloud delivery, scalability, and affordability. It's an excellent option for SMBs looking to upgrade from older on-premise PBX solutions.
Nexiwave Features
Features
- Cloud-based phone system
- Virtual PBX
- Auto attendants
- Call routing
- Voicemail transcriptions
- Integrations with CRM and help desk platforms
Pricing
- Subscription-Based
Pros
Easy to set up and use
Scalable
Lower upfront costs than on-premise PBX
Accessible from anywhere
Regular feature updates
Cons
Dependency on internet connection
Limited customization options
Can be more expensive long-term than on-premise PBX
Official Links
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