Nextiva

Nextiva: Cloud-Based Business Phone Service

Nextiva offers VoIP phones, business texting, call center software, email marketing tools, live chat, and other unified communication features for small and medium-sized businesses.

What is Nextiva?

Nextiva is a cloud-based unified communications platform designed for small and medium-sized businesses. Founded in 2006, Nextiva provides VoIP phone systems, business texting, call center software, email marketing tools, live chat software, and other business communication tools.

Key features of Nextiva include:

• Cloud-based VoIP phone service with unlimited calling and over 40 calling features like auto attendants, voicemail-to-email, call recording, and more.
• Business SMS and team texting capabilities.
• Advanced call center software with skills-based routing, real-time analytics, custom agent status, and more.
• CRM integrations, including Salesforce, Zendesk, and NetSuite.
• Email marketing and automation with tools to create emails, automate sequences, track opens/clicks, manage contacts, and more.
• Live website chat widget to engage website visitors.
• Mobile apps so users can make calls, send texts, and manage the phone system remotely.

Nextiva emphasizes reliable call quality and uptime with voice traffic monitored 24/7. Customers have access to U.S.-based support. Infrastructure is spread globally across AWS data centers for redundancy.

Overall, Nextiva is a leading cloud business phone provider with extensive unified communications, call center, and customer engagement capabilities oriented towards SMBs.

Nextiva Features

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