Papercup
Papercup is an open-source alternative to Intercom for website chat. It provides features like live chat, chatbots, and help widgets to support customers on your website. As an open source tool, Papercup is free, customizable, and self-hosted.
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Papercup: Open-Source Website Chat Alternative
Papercup offers live chat, chatbots, and help widgets to support customers on your website. Free, customizable, and self-hosted open-source alternative to Intercom.
What is Papercup?
Papercup is an open-source live chat and website chat software. It can be used as an alternative to commercial tools like Intercom or Drift. Some key features of Papercup include:
- Live chat - Chat with visitors to your website in real-time to answer questions and provide support.
- Chatbots - Automate conversations by building chatbots tailored for your business.
- Visitor intelligence - Identify visitors and view history to provide personalized and context-aware support.
- Team inbox - Assign, manage, and collaborate on incoming chats with your team.
- Custom widgets - Embed chat windows, prompts, and other widgets that engage visitors.
- Self-hosted - As open source software, Papercup can be installed on your own infrastructure for complete data ownership and privacy.
- Customizable - Modify Papercup to match your brand and integrate with other tools in your stack.
- Free and open source - Papercup is published under the MIT license with no vendor lock-in.
As an open yet fully-featured alternative, Papercup provides an appealing free option for companies looking to add live chat support to their websites. The ability to self-host and customize the software aligns with many organizations' preferences as well.
Papercup Features
Features
- Live chat
- Chatbots
- Help widgets
- Open source
- Self-hosted
- Customizable
Pricing
- Open Source
- Free
Pros
Free
Open source allows full customization
Self-hosted provides control over data
Customizable to fit business needs
Cons
Requires technical expertise to set up and manage
Lacks some features of paid tools like Intercom
Self-hosted means no automated updates
Official Links
The Best Papercup Alternatives
Top Online Services and Customer Support and other similar apps like Papercup
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