Press Ganey

Press Ganey: Patient Experience & Performance Analytics Platform

Press Ganey is a patient experience and performance analytics platform used by healthcare organizations to measure and improve the quality of their services. It collects feedback from patients through surveys and provides analytics and insights to drive improvements.

What is Press Ganey?

Press Ganey is a leading patient experience and performance improvement platform used by healthcare organizations across the continuum of care. Founded in 1985, Press Ganey pioneered the concept of measuring, understanding, and improving the patient experience.

The Press Ganey platform includes:

• Patient experience surveys across key access points - inpatient, outpatient, medical practice, home health, and emergency departments
• Analytics with comparative benchmarks to identify performance improvement opportunities
• Advisory services from experts to guide strategy and execution
• Coaching and training programs to educate staff at all levels
• Technology like eSurveys to conveniently capture timely patient feedback

By capturing the patient voice through surveys, analyzing feedback with advanced analytics, and guiding improvement strategies with expert advisors, Press Ganey enables healthcare organizations to improve clinical outcomes, safety, patient loyalty and financial performance.

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