PrettyMay Call Center for Skype

PrettyMay Call Center: Customer Service Software for Skype

PrettyMay Call Center is a customer service software designed for Skype. It enables businesses to easily set up a call center within Skype to receive and manage a high volume of customer calls. Key features include intelligent call distribution, skills-based routing, call monitoring and recording.

What is PrettyMay Call Center for Skype?

PrettyMay Call Center is a powerful yet easy-to-use call center solution designed specifically for the Skype platform. It enables businesses of all sizes to easily set up a professional call center within Skype to receive and manage a high volume of inbound customer calls.

With PrettyMay, you can automatically distribute incoming calls to available agents based on predefined skills, geography, language or workload. This skills-based routing ensures each customer is connected with the best matched agent for a personalized service. Managers have access to detailed real-time monitoring, tracking and reporting on call volume, wait times, agent performance and call recordings to enhance customer support.

Other key features include: call barging, whisper and conference to aid agents; IVR menus to route calls; customizable agent desktop; CRM integrations and REST API access. The software scales to support single agents up to larger enterprises with thousands of agents and can also be deployed as a cloud-based service.

In summary, PrettyMay Call Center seamlessly transforms Skype into a customer engagement powerhouse. It enables businesses to deliver efficient, high-quality omni-channel customer experiences and is an ideal solution for Skype call centers and customer support teams.

PrettyMay Call Center for Skype Features

Official Links