ProCaller

Name: ProCaller
Author: Sugggest

ProCaller is a cloud-based dialer software designed for call centers and sales teams to increase productivity. It includes predictive dialing, call analytics, skills-based routing and other tools to optimize outbound calling.

Business & Commerce Call Center Software

dialer predictive-dialing call-analytics skillsbased-routing outbound-calling

Features Reviews Alternatives

ProCaller: Cloud-Based Call Center Dialer Software

Cloud-based dialer software for call centers and sales teams to boost productivity with predictive dialing, call analytics, skills-based routing & more.

What is ProCaller?

ProCaller is a cloud-based predictive dialer software designed specifically for call centers and sales teams to increase agent productivity and optimize outbound calling campaigns. Key features include:

Predictive dialing technology that automatically connects agents to leads while adhering to compliance rules
Powerful call analytics and reports to analyze performance across agents, campaigns and lead sources
Skills-based routing to match the right agents to the right leads
Customizable agent desktop to streamline workflows
CRM, database and API integrations
Flexible scaling to support teams of all sizes
Robust compliance features to stay within regulations like TCPA
Omnichannel support for voice, email and SMS campaigns

ProCaller runs in the cloud so there is no hardware to install. The system aims to maximize agent productivity while minimizing downtime through predictive algorithms. Customizable dashboards provide visibility into real-time campaign KPIs. Overall, ProCaller provides full-featured outbound contact center software with the flexibility to meet the needs of high-performance sales and collections teams.