ReviewPro

ReviewPro: Guest Intelligence & Online Reputation Management

Aggregates reviews, survey data, and social media mentions to deliver actionable insights for hotels on their property and guest experiences.

What is ReviewPro?

ReviewPro is a comprehensive guest intelligence and online reputation management platform designed specifically for hotels, resorts, and other hospitality businesses. It brings together guest reviews, survey feedback, and social media mentions into a single dashboard to give hotels powerful insights about guest sentiment and areas of improvement.

Key features of ReviewPro include:

• Aggregation of reviews from over 175 online travel sites into one centralized platform
• Advanced text analytics and semantic processing to automatically categorize reviews into meaningful topics like cleanliness, service, food, etc.
• Interactive reporting and data visualizations for tracking review volumes, scores, sentiment, competitors, and more over custom timeframes
• Reputation benchmarking against competitive sets with side-by-side comparisons
• Guest surveys to proactively gather feedback and uncover problem areas
• Tools for managing online presence, responding to reviews, surveying guests, and analyzing data
• Integrations with leading hotel property management systems

By centralizing all guest feedback channels into an intelligent platform, ReviewPro enables hotels to identify strengths and weaknesses, recognize loyal repeat guests, respond effectively, and make data-driven decisions to improve the guest experience.

ReviewPro Features

Official Links