ReviewPro

ReviewPro

ReviewPro is a guest intelligence and online reputation management platform for the hospitality industry. It aggregates reviews, survey data, and social media mentions to provide hotels actionable insights about their property and guests.
Business & Commerce Hospitality & Tourism
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reviews reputation-management guest-intelligence hospitality-industry
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ReviewPro: Guest Intelligence & Online Reputation Management

Aggregates reviews, survey data, and social media mentions to deliver actionable insights for hotels on their property and guest experiences.

What is ReviewPro?

ReviewPro is a comprehensive guest intelligence and online reputation management platform designed specifically for hotels, resorts, and other hospitality businesses. It brings together guest reviews, survey feedback, and social media mentions into a single dashboard to give hotels powerful insights about guest sentiment and areas of improvement.

Key features of ReviewPro include:

  • Aggregation of reviews from over 175 online travel sites into one centralized platform
  • Advanced text analytics and semantic processing to automatically categorize reviews into meaningful topics like cleanliness, service, food, etc.
  • Interactive reporting and data visualizations for tracking review volumes, scores, sentiment, competitors, and more over custom timeframes
  • Reputation benchmarking against competitive sets with side-by-side comparisons
  • Guest surveys to proactively gather feedback and uncover problem areas
  • Tools for managing online presence, responding to reviews, surveying guests, and analyzing data
  • Integrations with leading hotel property management systems

By centralizing all guest feedback channels into an intelligent platform, ReviewPro enables hotels to identify strengths and weaknesses, recognize loyal repeat guests, respond effectively, and make data-driven decisions to improve the guest experience.

ReviewPro Features

Features

  1. Aggregates reviews, survey data, and social media mentions
  2. Provides actionable insights about properties and guests
  3. Offers sentiment analysis and topic detection
  4. Allows for real-time monitoring and alerts
  5. Includes competitive benchmarking and trend analysis
  6. Provides customizable reporting and dashboards

Pricing

  • Subscription-Based

Pros

Comprehensive guest intelligence platform

Streamlines online reputation management

Helps hotels make data-driven decisions

User-friendly interface and intuitive navigation

Integrates with various hospitality systems

Cons

Pricing may be expensive for smaller hotels

Limited customization options for reporting

Requires a learning curve for some users

Potential for data inaccuracies or gaps

Official Links

Official Website
https://www.reviewpro.com

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