Roundhop
Roundhop is a customer support software that provides an all-in-one platform for managing customer queries. It allows companies to track support tickets, have live chat conversations with customers, manage knowledge bases, and automate repetitive support tasks.
customer-support
ticketing
knowledge-base
live-chat
Roundhop: All-in-One Customer Support Software
Roundhop is a customer support software that provides an all-in-one platform for managing customer queries. It allows companies to track support tickets, have live chat conversations with customers, manage knowledge bases, and automate repetitive support tasks.
What is Roundhop?
Roundhop is an innovative customer support software solution designed to help companies provide exceptional customer service and support. It brings together multiple channels like email, live chat, and social media onto a single easy-to-use platform.
Key features of Roundhop include:
- Shared inbox for managing and assigning support tickets
- Live chat for having real-time conversations with customers
- Customer database to store conversations and preferences
- Automated workflows to streamline repetitive processes
- Reports and analytics for insights
- Integrations with popular business apps
Roundhop enables companies to deliver personalized, omnichannel customer support. Its intuitive interface makes it easy for agents to manage conversations across channels. Automation and integration capabilities also reduce delays and effort. Companies can thus provide quick and consistent support, leading to higher customer satisfaction.
Roundhop Features
Features
- Ticketing system to manage customer support requests
- Live chat to have real-time conversations with customers
- Knowledge base to document solutions to common issues
- Automation tools like macros and canned responses
- Customer portal for self-service
- Reporting and analytics
Pricing
- Freemium
- Subscription-Based
Pros
All-in-one customer support platform
Easy to get started
Good for small businesses
Affordable pricing
Good integration options
Cons
Can be complex for larger teams
Limited customization options
Third-party integrations cost extra
Lacks advanced reporting features
Official Links
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