SmartCallMonitor

SmartCallMonitor: Call Recording Software

Record, store, and analyze phone calls for quality assurance, compliance, and training purposes with SmartCallMonitor, integrating with popular PBX systems and call center platforms.

What is SmartCallMonitor?

SmartCallMonitor is a call recording solution designed for small to medium-sized businesses. It allows companies to record, store, access, and analyze phone calls across multiple locations for purposes such as quality assurance, compliance, dispute resolution, and agent training.

Key features of SmartCallMonitor include:

• Compatible with popular PBX phone systems and call center platforms
• Encrypted cloud storage for recorded calls
• Customizable call recording rules and schedules
• Real-time and historical reporting on call metrics
• Annotations and tagging of recorded calls
• Role-based access control for managers and agents
• PCI, HIPAA, and GDPR compliance certifications

SmartCallMonitor provides an intuitive online interface to easily search, playback, and share call recordings. It also has options for speech analytics to surface key phrases and sentiment analysis. The software aims to give complete visibility into customer interactions over the phone while following security best practices.

Plans for SmartCallMonitor are priced per user per month based on features needed. Free trials are available as well as customized quotes. Support options include email, phone, and 24/7 live chat.

SmartCallMonitor Features

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