SmartCallMonitor

SmartCallMonitor

SmartCallMonitor is call recording software for businesses to record, store, and analyze phone calls for quality assurance, compliance, and training purposes. It integrates with popular PBX systems and call center platforms.
Business & Commerce Call Monitoring
call-recording call-monitoring quality-assurance compliance training
SmartCallMonitor screenshot
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SmartCallMonitor: Call Recording Software

Record, store, and analyze phone calls for quality assurance, compliance, and training purposes with SmartCallMonitor, integrating with popular PBX systems and call center platforms.

What is SmartCallMonitor?

SmartCallMonitor is a call recording solution designed for small to medium-sized businesses. It allows companies to record, store, access, and analyze phone calls across multiple locations for purposes such as quality assurance, compliance, dispute resolution, and agent training.

Key features of SmartCallMonitor include:

  • Compatible with popular PBX phone systems and call center platforms
  • Encrypted cloud storage for recorded calls
  • Customizable call recording rules and schedules
  • Real-time and historical reporting on call metrics
  • Annotations and tagging of recorded calls
  • Role-based access control for managers and agents
  • PCI, HIPAA, and GDPR compliance certifications

SmartCallMonitor provides an intuitive online interface to easily search, playback, and share call recordings. It also has options for speech analytics to surface key phrases and sentiment analysis. The software aims to give complete visibility into customer interactions over the phone while following security best practices.

Plans for SmartCallMonitor are priced per user per month based on features needed. Free trials are available as well as customized quotes. Support options include email, phone, and 24/7 live chat.

SmartCallMonitor Features

Features

  1. Call recording and storage
  2. Customizable call recording rules
  3. Secure cloud-based storage
  4. Searchable call logs and recordings
  5. Real-time call monitoring and alerts
  6. Integration with popular PBX and call center platforms
  7. Advanced analytics and reporting

Pricing

  • Subscription-Based

Pros

Comprehensive call recording and management features

Seamless integration with existing phone systems

Secure cloud-based storage and access

Detailed analytics and reporting for quality assurance

Useful for compliance, training, and dispute resolution

Cons

Potential privacy concerns for call participants

Ongoing subscription costs for cloud-based storage and services

Complexity of setup and configuration for some users

Limited customization options for advanced users

Official Links

Official Website
https://www.jam-software.com/smartcallmonitor/

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