What is SmartMetrics?
SmartMetrics is a comprehensive workforce optimization platform designed to help companies improve employee productivity, performance, and customer satisfaction. The software collects data from multiple sources across the organization to provide analytics and insight into staffing levels, sales metrics, service quality, and more.
Key features of SmartMetrics include:
- Real-time reporting on sales performance, conversion rates, customer wait times, and other KPIs
- Scheduling tools to ensure proper staffing levels during peak periods
- Quality monitoring of calls and other service interactions
- Forecasting capabilities to predict customer demand
- Employee scoring based on individual productivity metrics
- Customizable dashboards for senior leadership
The platform uses advanced algorithms and machine learning to turn raw data into actionable intelligence. The centralized analytics and easy-to-use interface make it simple for managers to identify opportunities for improvement. Companies can use SmartMetrics insights to increase workforce efficiency, boost sales, improve customer loyalty and drive higher profits across the organization.
SmartMetrics is sold as a SaaS product and is accessible via web browser and mobile devices. Various paid subscription plans are available based on the number of users and features required.