Supporter
Supporter is a customer service software that provides companies with tools to deliver excellent customer support. It includes features like knowledge bases, community forums, ticketing systems, and live chat.
customer-support
ticketing-system
knowledge-base
community-forum
live-chat
Supporter: Customer Service Software for Excellent Support
Supporter is a customer service software that provides companies with tools to deliver excellent customer support. It includes features like knowledge bases, community forums, ticketing systems, and live chat.
What is Supporter?
Supporter is a robust customer service software designed to help companies provide exceptional support across multiple channels. It comes equipped with a suite of features including:
- Knowledge Base - An extensive library of support articles and documentation that agents can leverage to quickly solve customer inquiries.
- Community Forums - Public forums where customers can post questions and engage in discussion with agents and other users.
- Ticketing System - A shared inbox that routes, prioritizes, and tracks customer support tickets so issues are efficiently resolved.
- Live Chat - Real-time chat system for immediate assistance and answers to quick customer questions.
- CSAT Surveys - Customizable feedback forms to measure customer satisfaction levels and identify areas for improvement.
- Reporting Tools - In-depth analytics on support metrics like response times, resolution rates, agent performance, and more.
By centralizing all customer service channels into one intuitive platform, Supporter makes it easy for companies to gain visibility into the customer journey and fine-tune support operations for maximum efficiency. The focus is on productive agent workflows, knowledge sharing, and providing a top-notch self-service experience - enabling better customer satisfaction at lower costs.
Supporter Features
Features
- Knowledge base
- Community forums
- Ticketing system
- Live chat
Pricing
- Freemium
- Subscription-Based
Pros
Improves customer satisfaction
Increases first-call resolution
Reduces support costs
Cons
Can be complex to set up
Requires training for agents
Additional costs for premium features
Official Links
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