TekTrack

TekTrack

TekTrack is a help desk and IT asset management software designed for small and medium-sized businesses. It provides ticket tracking, knowledge base, asset management, purchase orders, and reporting.
TekTrack image
help-desk it-asset-management ticket-tracking knowledge-base asset-management purchase-orders reporting

TekTrack: Help Desk and IT Asset Management Software

Help desk and IT asset management software for small and medium-sized businesses, featuring ticket tracking, knowledge base, asset management, purchase orders, and reporting.

What is TekTrack?

TekTrack is a comprehensive help desk and IT asset management solution designed for small and medium businesses. It enables IT teams to track support tickets, manage IT assets and inventory, create knowledge base articles, generate reports, and more.

Key features of TekTrack include:

  • Ticket Management - Track, assign, categorize and manage support requests. Set up automated ticket workflows.
  • Asset Management - Maintain records of IT hardware and software assets. Manage licenses, warranties, depreciation and more.
  • Knowledge Base - Create a searchable knowledge base with solutions to common support issues to aid self-service.
  • Purchase Orders - Generate purchase orders and manage IT budget and expenses.
  • Reporting - TekTrack provides 30+ built-in reports for IT inventory, help desk performance, asset depreciation and more.
  • Integrations - It integrates with Active Directory, LDAP, and other business applications.

With its intuitive interface and affordability, TekTrack is an ideal IT management platform for resource-constrained SMBs looking to streamline IT operations.

TekTrack Features

Features

  1. Ticket tracking
  2. Knowledge base
  3. Asset management
  4. Purchase orders
  5. Reporting

Pricing

  • Subscription-Based

Pros

Easy to use interface

Automated ticket routing

Customizable dashboards

Mobile access

Integration with email and chat

Cons

Limited customization options

No native remote access tools

Can be pricey for small teams


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