TekTrack
TekTrack is a help desk and IT asset management software designed for small and medium-sized businesses. It provides ticket tracking, knowledge base, asset management, purchase orders, and reporting.
TekTrack: Help Desk and IT Asset Management Software
Help desk and IT asset management software for small and medium-sized businesses, featuring ticket tracking, knowledge base, asset management, purchase orders, and reporting.
What is TekTrack?
TekTrack is a comprehensive help desk and IT asset management solution designed for small and medium businesses. It enables IT teams to track support tickets, manage IT assets and inventory, create knowledge base articles, generate reports, and more.
Key features of TekTrack include:
- Ticket Management - Track, assign, categorize and manage support requests. Set up automated ticket workflows.
- Asset Management - Maintain records of IT hardware and software assets. Manage licenses, warranties, depreciation and more.
- Knowledge Base - Create a searchable knowledge base with solutions to common support issues to aid self-service.
- Purchase Orders - Generate purchase orders and manage IT budget and expenses.
- Reporting - TekTrack provides 30+ built-in reports for IT inventory, help desk performance, asset depreciation and more.
- Integrations - It integrates with Active Directory, LDAP, and other business applications.
With its intuitive interface and affordability, TekTrack is an ideal IT management platform for resource-constrained SMBs looking to streamline IT operations.
TekTrack Features
Features
- Ticket tracking
- Knowledge base
- Asset management
- Purchase orders
- Reporting
Pricing
- Subscription-Based
Pros
Easy to use interface
Automated ticket routing
Customizable dashboards
Mobile access
Integration with email and chat
Cons
Limited customization options
No native remote access tools
Can be pricey for small teams
Reviews & Ratings
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