tixxt

Tixxt

Tixxt is a simple, easy-to-use ticketing system for small businesses. It allows you to track issues, assign tickets, and manage tasks across your team.
tixxt screenshot

Tixxt: Simple Ticketing System

Tixxt is a simple, easy-to-use ticketing system for small businesses. It allows you to track issues, assign tickets, and manage tasks across your team.

What is Tixxt?

Tixxt is a cloud-based customer service and ticketing management system designed for small and medium-sized businesses. It provides a simple, intuitive interface to streamline request and issue tracking across teams.

Key features of Tixxt include:

  • Ticket management - Create, assign, prioritize and manage tickets from a shared inbox. Add tags and categories to organize issues.
  • Team collaboration - @ mention colleagues to loop them into a ticket. Team members receive email notifications when assigned a ticket.
  • Knowledge base - Create a searchable library of support articles and FAQs for self-serve customer support.
  • Customer portal - Let customers submit tickets and track progress through a branded, customizable portal.
  • Reporting - Gain insights into ticket volume, resolution time and team productivity through built-in reports.
  • Integrations - Connect to popular business apps like Slack, Zendesk and more to centralize support.
  • Custom fields and views - Tailor Tixxt to fit your unique business needs.

With its simple pricing plans and interface, Tixxt makes it easy for small businesses to streamline omnichannel customer support.

Tixxt Features

Features

  1. Simple and intuitive interface
  2. Easy ticket tracking
  3. Task assignment and management
  4. Team collaboration
  5. Custom ticket fields and workflows
  6. Email integration
  7. Reporting and analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Affordable pricing

Good for small teams

Customizable workflows

Email integration

Mobile app available

Cons

Limited reporting and analytics

No SLAs or advanced ticket management

Lacks some enterprise features like role-based access control

Mobile app lacks some features

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