Zuznow
Zuznow is a cloud-based customer service software that allows companies to provide omni-channel support through channels like email, live chat, and social media. It includes features like shared inbox, automation workflows, feedback surveys, and analytics.
Zuznow: Cloud-Based Customer Service Software
Cloud-based customer service software with omni-channel support, automation workflows, feedback surveys, and analytics for businesses
What is Zuznow?
Zuznow is a cloud-based customer service software designed to help companies provide exceptional omni-channel support. It consolidates all customer conversations from channels like email, live chat, social media, and more into a shared, team inbox.
Key features of Zuznow include:
- Shared team inbox - All customer conversations from multiple channels funnel into one collaborative inbox.
- Automation workflows - Automate repetitive tasks like sending confirmations, gathering info, routing inquiries.
- Feedback surveys - Get customer feedback and insights through automated post-conversation surveys.
- Reporting and analytics - In-depth reports give visibility into performance across channels and teams.
- API integrations - Integrate with the tools your teams already use like CRM, help desk and more.
- Flexible pricing - Choose the plan that fits your team size and support needs, with scalable pricing.
With its unified workspace, automation capabilities, and powerful reporting, Zuznow enables companies to deliver consistent, high-quality customer experiences across every channel.
Zuznow Features
Features
- Shared inbox
- Live chat
- Email support
- Social media integration
- Automation workflows
- Feedback surveys
- Analytics
Pricing
- Subscription-Based
Pros
Omni-channel support
Easy to use interface
Scalable
Integrates with CRM
Mobile app available
Cons
Can be expensive for smaller teams
Limited customization options
Third-party integrations are limited
Official Links
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