Awesome Support vs Get Satisfaction

Professional comparison and analysis to help you choose the right software solution for your needs. Compare features, pricing, pros & cons, and make an informed decision.

Awesome Support icon
Awesome Support
Get Satisfaction icon
Get Satisfaction

Expert Analysis & Comparison

Struggling to choose between Awesome Support and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

Awesome Support is a Business & Commerce solution with tags like wordpress, help-desk, ticketing-system, customer-support.

It boasts features such as Ticketing system to manage customer support requests, Knowledgebase to provide self-service help articles, Multiple ticket statuses and workflow automation, Email piping to create tickets from incoming emails, Canned responses to quickly respond to common issues, SLA metrics and reporting, Role-based access and permissions, REST API integration, Multilingual support and pros including Very customizable and extensible, Great for managing customer support at scale, Active development and helpful community support, Integrates nicely with WordPress, Affordable pricing.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Why Compare Awesome Support and Get Satisfaction?

When evaluating Awesome Support versus Get Satisfaction, both solutions serve different needs within the business & commerce ecosystem. This comparison helps determine which solution aligns with your specific requirements and technical approach.

Market Position & Industry Recognition

Awesome Support and Get Satisfaction have established themselves in the business & commerce market. Key areas include wordpress, help-desk, ticketing-system.

Technical Architecture & Implementation

The architectural differences between Awesome Support and Get Satisfaction significantly impact implementation and maintenance approaches. Related technologies include wordpress, help-desk, ticketing-system, customer-support.

Integration & Ecosystem

Both solutions integrate with various tools and platforms. Common integration points include wordpress, help-desk and customer-service, feedback.

Decision Framework

Consider your technical requirements, team expertise, and integration needs when choosing between Awesome Support and Get Satisfaction. You might also explore wordpress, help-desk, ticketing-system for alternative approaches.

Feature Awesome Support Get Satisfaction
Overall Score N/A N/A
Primary Category Business & Commerce Online Services
Target Users Developers, QA Engineers QA Teams, Non-technical Users
Deployment Self-hosted, Cloud Cloud-based, SaaS
Learning Curve Moderate to Steep Easy to Moderate

Product Overview

Awesome Support
Awesome Support

Description: Awesome Support is a popular WordPress help desk and customer support plugin. It allows you to easily create a ticketing system on your WordPress site to manage customer questions, support requests, and internal teams.

Type: Open Source Test Automation Framework

Founded: 2011

Primary Use: Mobile app testing automation

Supported Platforms: iOS, Android, Windows

Get Satisfaction
Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Type: Cloud-based Test Automation Platform

Founded: 2015

Primary Use: Web, mobile, and API testing

Supported Platforms: Web, iOS, Android, API

Key Features Comparison

Awesome Support
Awesome Support Features
  • Ticketing system to manage customer support requests
  • Knowledgebase to provide self-service help articles
  • Multiple ticket statuses and workflow automation
  • Email piping to create tickets from incoming emails
  • Canned responses to quickly respond to common issues
  • SLA metrics and reporting
  • Role-based access and permissions
  • REST API integration
  • Multilingual support
Get Satisfaction
Get Satisfaction Features
  • Knowledge base
  • Community forums
  • Analytics and reporting
  • Mobile app
  • Integration with social media
  • Ticketing system
  • Feedback collection

Pros & Cons Analysis

Awesome Support
Awesome Support
Pros
  • Very customizable and extensible
  • Great for managing customer support at scale
  • Active development and helpful community support
  • Integrates nicely with WordPress
  • Affordable pricing
Cons
  • Can be complex for simple use cases
  • Lacks some advanced features of premium help desk tools
  • Mobile app is lacking
  • Setup and configuration can be tricky
Get Satisfaction
Get Satisfaction
Pros
  • Improves customer engagement
  • Provides insights into customer needs
  • Integrates with popular platforms
  • Mobile access
  • Customizable interface
Cons
  • Can be expensive for large companies
  • Setup and customization requires time
  • Limitations in free plan
  • No native phone support

Pricing Comparison

Awesome Support
Awesome Support
  • Freemium
  • One-time Purchase
  • Subscription-Based
Get Satisfaction
Get Satisfaction
  • Freemium
  • Subscription-Based

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