Awesome Support vs Get Satisfaction

Struggling to choose between Awesome Support and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

Awesome Support is a Business & Commerce solution with tags like wordpress, help-desk, ticketing-system, customer-support.

It boasts features such as Ticketing system to manage customer support requests, Knowledgebase to provide self-service help articles, Multiple ticket statuses and workflow automation, Email piping to create tickets from incoming emails, Canned responses to quickly respond to common issues, SLA metrics and reporting, Role-based access and permissions, REST API integration, Multilingual support and pros including Very customizable and extensible, Great for managing customer support at scale, Active development and helpful community support, Integrates nicely with WordPress, Affordable pricing.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.