Awesome Support vs S1 Gateway

Struggling to choose between Awesome Support and S1 Gateway? Both products offer unique advantages, making it a tough decision.

Awesome Support is a Business & Commerce solution with tags like wordpress, help-desk, ticketing-system, customer-support.

It boasts features such as Ticketing system to manage customer support requests, Knowledgebase to provide self-service help articles, Multiple ticket statuses and workflow automation, Email piping to create tickets from incoming emails, Canned responses to quickly respond to common issues, SLA metrics and reporting, Role-based access and permissions, REST API integration, Multilingual support and pros including Very customizable and extensible, Great for managing customer support at scale, Active development and helpful community support, Integrates nicely with WordPress, Affordable pricing.

On the other hand, S1 Gateway is a Security & Privacy product tagged with networking, encryption, tunneling.

Its standout features include Site-to-site VPN, Remote access VPN, OpenVPN protocol support, IPsec protocol support, Access control policies, Traffic shaping and QoS, NAT traversal, Built-in DHCP server, Web-based GUI, and it shines with pros like Open source and free, Supports common VPN protocols, Flexible access control policies, Traffic management capabilities, Easy to setup and use.

Feature	Awesome Support	S1 Gateway
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Security & Privacy

Product Overview

Awesome Support

Description: Awesome Support is a popular WordPress help desk and customer support plugin. It allows you to easily create a ticketing system on your WordPress site to manage customer questions, support requests, and internal teams.

S1 Gateway

Description: S1 Gateway is an open-source VPN software that allows you to create secure connections between networks over the internet. It supports site-to-site and remote access VPN configurations.

Key Features Comparison

Awesome Support Features

• Ticketing system to manage customer support requests
• Knowledgebase to provide self-service help articles
• Multiple ticket statuses and workflow automation
• Email piping to create tickets from incoming emails
• Canned responses to quickly respond to common issues
• SLA metrics and reporting
• Role-based access and permissions
• REST API integration
• Multilingual support

S1 Gateway Features

• Site-to-site VPN
• Remote access VPN
• OpenVPN protocol support
• IPsec protocol support
• Access control policies
• Traffic shaping and QoS
• NAT traversal
• Built-in DHCP server
• Web-based GUI

Pros & Cons Analysis

Awesome Support

Pros

• Very customizable and extensible
• Great for managing customer support at scale
• Active development and helpful community support
• Integrates nicely with WordPress
• Affordable pricing

Cons

• Can be complex for simple use cases
• Lacks some advanced features of premium help desk tools
• Mobile app is lacking
• Setup and configuration can be tricky

S1 Gateway

Pros

• Open source and free
• Supports common VPN protocols
• Flexible access control policies
• Traffic management capabilities
• Easy to setup and use

Cons

• Limited documentation
• Not as feature rich as commercial solutions
• Lacks advanced routing protocols
• No mobile client apps
• Relies on community for support

Pricing Comparison

Awesome Support

• Freemium
• One-time Purchase
• Subscription-Based

S1 Gateway

• Open Source