Cherwell vs Vivantio

Struggling to choose between Cherwell and Vivantio? Both products offer unique advantages, making it a tough decision.

Cherwell is a Business & Commerce solution with tags like itsm, itam, service-management, asset-management.

It boasts features such as Incident management, Problem management, Change management, Service catalog, Knowledge management, Reporting and dashboards, IT asset management, Automation and workflow and pros including Highly customizable platform, Intuitive drag and drop interface, Strong automation capabilities, Integrates well with other systems, Good for complex IT environments.

On the other hand, Vivantio is a Business & Commerce product tagged with help-desk, asset-management, project-management, itsm.

Its standout features include IT service desk & ticketing, Asset management, Change management, Project management, Knowledge base, Reporting & analytics, and it shines with pros like Intuitive and easy to use interface, Flexible pricing options, Robust feature set for ITSM, Cloud-based for anytime, anywhere access, Customizable workflows and forms, Strong mobile device support.

Feature	Cherwell	Vivantio
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Cherwell

Description: Cherwell is an IT service management (ITSM) and IT asset management (ITAM) software platform. It enables organizations to track, manage, and automate IT services and assets. Cherwell is known for its flexible and customizable platform with easy drag and drop configuration.

Vivantio

Description: Vivantio is a provider of cloud-based IT service management software. It offers solutions for IT help desks, asset management, project management, and other ITSM needs. Vivantio aims to help IT teams work more efficiently and provide better service.

Key Features Comparison

Cherwell Features

• Incident management
• Problem management
• Change management
• Service catalog
• Knowledge management
• Reporting and dashboards
• IT asset management
• Automation and workflow

Vivantio Features

• IT service desk & ticketing
• Asset management
• Change management
• Project management
• Knowledge base
• Reporting & analytics

Pros & Cons Analysis

Cherwell

Pros

• Highly customizable platform
• Intuitive drag and drop interface
• Strong automation capabilities
• Integrates well with other systems
• Good for complex IT environments

Cons

• Can be complex for smaller organizations
• Requires training to fully leverage capabilities
• Implementation can be time consuming
• Reporting needs improvement
• Limited mobile capabilities

Vivantio

Pros

• Intuitive and easy to use interface
• Flexible pricing options
• Robust feature set for ITSM
• Cloud-based for anytime, anywhere access
• Customizable workflows and forms
• Strong mobile device support

Cons

• Can be complex for smaller businesses
• Limited native integrations with third-party apps
• Requires training time to fully leverage features
• Support and implementation services cost extra

Pricing Comparison

Cherwell

• Subscription-Based
• Pay-As-You-Go

Vivantio

• Subscription-Based
• Pay-As-You-Go