Dialpad vs JustCall

Struggling to choose between Dialpad and JustCall? Both products offer unique advantages, making it a tough decision.

Dialpad is a Social & Communications solution with tags like voip, cloudbased, call-center, autoattendant, call-routing, voicemail-transcription, sms, salesforce-integration, office-365-integration.

It boasts features such as Cloud-based phone system, Auto-attendants, Call routing, Voicemail transcription, SMS messaging, Integrations with CRM and productivity apps and pros including Easy to set up and use, Scalable - add users as needed, Lower cost than traditional phone systems, Remote teams can collaborate easily, Transcribed voicemails increase productivity.

On the other hand, JustCall is a Business & Commerce product tagged with cloudbased, call-routing, ivr-menus, call-recording, analytics, crm-integration.

Its standout features include Cloud-based call routing, IVR menus, Call recording, Analytics, CRM integration, and it shines with pros like Easy to set up and use, Scalable, Affordable pricing, Good call quality.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Dialpad

Dialpad

Dialpad is a cloud-based business phone system and call center software. It provides features like auto-attendants, call routing, voicemail transcriptions, SMS, and integrations with business apps like Salesforce and Office 365.

Categories:
Social & Communications Business Communications
voip cloudbased call-center autoattendant call-routing voicemail-transcription sms salesforce-integration office-365-integration

Dialpad Features

  1. Cloud-based phone system
  2. Auto-attendants
  3. Call routing
  4. Voicemail transcription
  5. SMS messaging
  6. Integrations with CRM and productivity apps

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Scalable - add users as needed

Lower cost than traditional phone systems

Remote teams can collaborate easily

Transcribed voicemails increase productivity

Cons

Dependency on internet connection

Limitations for large call centers

Lack of extensive customization options

Sound quality issues occasionally

JustCall

JustCall

JustCall is a cloud-based call center and phone system designed for small businesses. It provides features like call routing, IVR menus, call recording, analytics, and integration with CRM platforms.

Categories:
Business & Commerce Call Center Software
cloudbased call-routing ivr-menus call-recording analytics crm-integration

JustCall Features

  1. Cloud-based call routing
  2. IVR menus
  3. Call recording
  4. Analytics
  5. CRM integration

Pricing

  • Subscription-Based

Pros

Easy to set up and use

Scalable

Affordable pricing

Good call quality

Cons

Limited customization options

No video conferencing

Third-party integrations can be limited