erxes vs Surfly

Professional comparison and analysis to help you choose the right software solution for your needs.

erxes

Surfly

erxes vs Surfly: The Verdict

⚡ Summary:

erxes: Erxes is an open-source customer engagement and support platform. It allows businesses to manage customer conversations across multiple channels like email, live chat, social media from one unified inbox. Key features include campaign and lead management, contact profiles, analytics and integrations.

Surfly: Surfly is a co-browsing software that allows website visitors to browse a website together with a customer support agent in real time. The agent can guide the visitor through the site, fill out forms, and illustrate features while chatting.

Both tools serve their respective audiences. Compare the features, pricing, and user ratings above to determine which best fits your needs.

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature	erxes	Surfly
Sugggest Score	—	—
Category	Business & Commerce	Online Services
Pricing	Open Source	—

Product Overview

erxes

Description: Erxes is an open-source customer engagement and support platform. It allows businesses to manage customer conversations across multiple channels like email, live chat, social media from one unified inbox. Key features include campaign and lead management, contact profiles, analytics and integrations.

Type: software

Pricing: Open Source

Surfly

Description: Surfly is a co-browsing software that allows website visitors to browse a website together with a customer support agent in real time. The agent can guide the visitor through the site, fill out forms, and illustrate features while chatting.

Type: software

Key Features Comparison

erxes Features

Unified inbox
Multi-channel support
Campaign management
Lead management
Contact profiles
Analytics
Integrations

Surfly Features

Co-browsing
Screen sharing
Video chat
Form filling
Annotation tools
Session recording
Chatbot integration
Customizable interface
Multi-language support

Pros & Cons Analysis

erxes

Pros

Open source
Unified platform
Customizable
Scalable

Cons

Steep learning curve
Limited native integrations
Can be resource intensive

Surfly

Pros

Improves customer engagement
Enables remote assistance
Boosts sales conversions
Reduces support costs
Easy to implement

Cons

Can be perceived as invasive
Requires training for agents
Limited customization in basic plan

Pricing Comparison

erxes

Open Source

Surfly

Not listed

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