Skip to content

Freshservice vs LimeSurvey

Professional comparison and analysis to help you choose the right software solution for your needs.

Freshservice icon
Freshservice
LimeSurvey icon
LimeSurvey

Freshservice vs LimeSurvey: The Verdict

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature Freshservice LimeSurvey
Sugggest Score — —
Category Business & Commerce Online Services
Pricing — Open Source

Product Overview

Freshservice
Freshservice

Description: Freshservice is a cloud-based IT service management (ITSM) software that helps IT teams manage service desk tickets, assets, changes, releases, and more. It offers features like automated workflows, custom reporting, and integrations with other tools.

Type: software

LimeSurvey
LimeSurvey

Description: LimeSurvey is an open source online survey tool for building and publishing online surveys. It allows users to create simple to advanced surveys, add logic like branching, distribute via links, and analyze response data.

Type: software

Pricing: Open Source

Key Features Comparison

Freshservice
Freshservice Features
  • Incident management
  • Problem management
  • Change management
  • Release management
  • Asset management
  • Knowledge base
  • Self service portal
  • Reporting and analytics
LimeSurvey
LimeSurvey Features
  • Questionnaire building with drag & drop interface
  • Support for different question types like single-choice, multiple-choice, arrays, matrices, etc
  • Skip logic and branching
  • Multiple language support
  • Customizable themes
  • Data export in multiple formats like CSV, Excel, SPSS, etc
  • Statistics and graphs for data analysis
  • Access control and permissions
  • Email notifications and reminders

Pros & Cons Analysis

Freshservice
Freshservice
Pros
  • Intuitive and easy to use interface
  • Automated workflows and processes
  • Robust customization options
  • Strong mobile device support
  • Integration with many third-party apps
  • Reasonable pricing
Cons
  • Can be complex for smaller businesses
  • Limited native remote control functionality
  • Some features may require add-ons or higher pricing tier
  • Support could be more responsive
LimeSurvey
LimeSurvey
Pros
  • Free and open source
  • Powerful and flexible survey building
  • Good documentation and active community support
  • Self-hosted - data stays with you
  • Feature-rich even in free version
Cons
  • Steep learning curve
  • Setting up and managing surveys requires technical skills
  • Limited free version lacks some advanced features
  • No native mobile app

Pricing Comparison

Freshservice
Freshservice
  • Not listed
LimeSurvey
LimeSurvey
  • Open Source

Related Comparisons

Mint Service Desk
vs Freshservice vs LimeSurvey

Learn More About Each Product

Freshservice
Freshservice
Reviews, pricing & alternatives →
LimeSurvey
LimeSurvey
Reviews, pricing & alternatives →

Ready to Make Your Decision?

Explore more software comparisons and find the perfect solution for your needs

Freshservice Alternatives
LimeSurvey Alternatives
Browse More Software