Google Workspace vs osTicket

Google Workspace

Description: Google Workspace (formerly G Suite) is a suite of cloud computing, productivity and collaboration tools, software and products developed by Google. It includes Gmail, Drive, Calendar, Meet, Docs, Sheets, Slides, Forms, Sites and more.

Type: software

Pricing: Subscription

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Type: software

Pricing: Open Source

Google Workspace Features

• Gmail - Email service
• Drive - Cloud storage
• Docs - Word processing
• Sheets - Spreadsheets
• Slides - Presentations
• Calendar - Scheduling
• Meet - Video conferencing
• Chat - Instant messaging
• Forms - Surveys
• Sites - Website builder

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

Google Workspace

• Subscription

osTicket

• Open Source