GoTo Resolve vs AnyDesk

Struggling to choose between GoTo Resolve and AnyDesk? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, AnyDesk is a Remote Work & Education product tagged with remote-desktop, screen-sharing, remote-support, remote-access.

Its standout features include Remote desktop access, File transfer, VPN tunneling, Multi-monitor support, Drawing tools, Address book, Unattended access, Session recording, and it shines with pros like Fast and lightweight, Easy to use interface, Strong encryption, Cross-platform compatibility, Free for personal use.

Feature	GoTo Resolve	AnyDesk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

AnyDesk

Description: AnyDesk is a fast and lightweight remote desktop software that allows users to securely access computers and other devices remotely. It works across all major operating systems like Windows, macOS, Linux and mobile platforms.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

AnyDesk Features

• Remote desktop access
• File transfer
• VPN tunneling
• Multi-monitor support
• Drawing tools
• Address book
• Unattended access
• Session recording

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

AnyDesk

Pros

• Fast and lightweight
• Easy to use interface
• Strong encryption
• Cross-platform compatibility
• Free for personal use

Cons

• Limited customization options
• No mobile device support for Linux
• Free version lacks some features like address book

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

AnyDesk

• Freemium
• Subscription-Based