HappyFox vs osTicket
Struggling to choose between HappyFox and osTicket? Both products offer unique advantages, making it a tough decision.
HappyFox is a Business & Commerce solution with tags like help-desk, ticketing, knowledge-base, reporting, analytics.
It boasts features such as Ticketing system to manage customer queries, Knowledge base to provide self-service support, Community forums for customers to interact, Multi-channel support (email, phone, chat, social media), Reporting and analytics, SLA and escalation management, Customizable workflows and pros including Easy to set up and use, Intuitive interface, Robust feature set for the price, Good integration capabilities, Scales well with business growth, Good customer support.
On the other hand, osTicket is a Business & Commerce product tagged with open-source, ticket-system, customer-support, helpdesk-software.
Its standout features include Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
HappyFox
HappyFox is a cloud-based customer support and help desk software. It allows companies to manage customer queries, requests and complaints across multiple channels like email, phone, chat, social media and self-service portal. Key features include ticketing, knowledge base, community forums, reporting and analytics.
Categories:
HappyFox Features
- Ticketing system to manage customer queries
- Knowledge base to provide self-service support
- Community forums for customers to interact
- Multi-channel support (email, phone, chat, social media)
- Reporting and analytics
- SLA and escalation management
- Customizable workflows
Pricing
- Freemium
- Subscription-Based
Pros
Cons
osTicket
osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.
Categories:
OsTicket Features
- Ticket management
- Email piping
- Knowledgebase
- SLA enforcement
- Canned responses
- Ticket filters
- User roles and permissions
- Multilingual support
- REST API
Pricing
- Open Source
- Free