Help Scout vs Helpman

Struggling to choose between Help Scout and Helpman? Both products offer unique advantages, making it a tough decision.

Help Scout is a Business & Commerce solution with tags like help-desk, email, knowledge-base, automation, collaboration.

It boasts features such as Shared team inboxes, Help desk ticketing system, Knowledge base, Automations and workflows, Reporting and analytics, Email templates, Conversations and threads, Team collaboration and pros including Intuitive user interface, Powerful automation capabilities, Robust knowledge base, Shared team inbox improves collaboration, Strong reporting and analytics, Mobile apps available.

On the other hand, Helpman is a Office & Productivity product tagged with documentation, help-files, user-manuals, knowledge-bases.

Its standout features include Centralized help authoring, Context-sensitive help, Online knowledge base, Multi-format publishing, Team collaboration, Version control, Customizable templates, Multilingual support, Search engine optimization, Dynamic content filtering, Contextual help links, Feedback management, Usage analytics, and it shines with pros like Easy to use WYSIWYG editor, Flexible content structuring, Robust publishing options, Collaboration and version control, SEO optimization, Multilingual support, Customizable templates and themes, Usage analytics and feedback.

Feature	Help Scout	Helpman
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Office & Productivity

Product Overview

Help Scout

Description: Help Scout is a customer service software that provides shared mailboxes, help desk features, and automation tools to streamline support workflows. It offers email management, help desk tickets, knowledge base, reporting, and collaboration features for support teams.

Helpman

Description: Helpman is a documentation tool that helps create and organize help files, user manuals, knowledge bases, and online documentation for software products and applications. It simplifies authoring, organizing, and publishing help systems.

Key Features Comparison

Help Scout Features

• Shared team inboxes
• Help desk ticketing system
• Knowledge base
• Automations and workflows
• Reporting and analytics
• Email templates
• Conversations and threads
• Team collaboration

Helpman Features

• Centralized help authoring
• Context-sensitive help
• Online knowledge base
• Multi-format publishing
• Team collaboration
• Version control
• Customizable templates
• Multilingual support
• Search engine optimization
• Dynamic content filtering
• Contextual help links
• Feedback management
• Usage analytics

Pros & Cons Analysis

Help Scout

Pros

• Intuitive user interface
• Powerful automation capabilities
• Robust knowledge base
• Shared team inbox improves collaboration
• Strong reporting and analytics
• Mobile apps available

Cons

• Can be pricey for smaller teams
• Limited native phone support
• Third-party integrations cost extra
• Setup and customization can be complex initially

Helpman

Pros

• Easy to use WYSIWYG editor
• Flexible content structuring
• Robust publishing options
• Collaboration and version control
• SEO optimization
• Multilingual support
• Customizable templates and themes
• Usage analytics and feedback

Cons

• Steep learning curve
• Limitations for large documentation sets
• Lack of API documentation features
• Can be pricey for small teams

Pricing Comparison

Help Scout

• Subscription-Based

Helpman

• Subscription-Based
• Pay-As-You-Go