HelpCrunch vs osTicket

Struggling to choose between HelpCrunch and osTicket? Both products offer unique advantages, making it a tough decision.

HelpCrunch is a Business & Commerce solution with tags like help-desk, customer-service, knowledge-base, community-forums, automation-workflows.

It boasts features such as Shared team inboxes, Knowledge base, Community forums, Automation workflows, Ticketing system, Live chat, Voice calls, Social media integration, Customer support CRM, Help desk analytics and pros including Unified inbox for managing multiple support channels, Easy to create and manage knowledge base articles, Built-in community forums for self-service, Automation rules to route and assign tickets, Detailed analytics and reports, Integrates with popular tools like Zendesk, Salesforce, etc..

On the other hand, osTicket is a Business & Commerce product tagged with open-source, ticket-system, customer-support, helpdesk-software.

Its standout features include Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

HelpCrunch

HelpCrunch

HelpCrunch is a help desk and customer service software that allows companies to manage customer support across multiple channels like email, live chat, voice calls, and social media from one platform. It includes features like shared team inboxes, knowledge base, community forums, and automation workflows.

Categories:
Business & Commerce Customer Support
help-desk customer-service knowledge-base community-forums automation-workflows

HelpCrunch Features

  1. Shared team inboxes
  2. Knowledge base
  3. Community forums
  4. Automation workflows
  5. Ticketing system
  6. Live chat
  7. Voice calls
  8. Social media integration
  9. Customer support CRM
  10. Help desk analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Unified inbox for managing multiple support channels

Easy to create and manage knowledge base articles

Built-in community forums for self-service

Automation rules to route and assign tickets

Detailed analytics and reports

Integrates with popular tools like Zendesk, Salesforce, etc.

Cons

Can be pricey for smaller teams

Steep learning curve for some features

Limited native mobile app capabilities

Third-party integrations can be buggy

osTicket

osTicket

osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Categories:
Business & Commerce Customer Support
open-source ticket-system customer-support helpdesk-software

OsTicket Features

  1. Ticket management
  2. Email piping
  3. Knowledgebase
  4. SLA enforcement
  5. Canned responses
  6. Ticket filters
  7. User roles and permissions
  8. Multilingual support
  9. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Highly customizable

Active community support

Scales for large organizations

Integrates with LDAP and Active Directory

Cons

Limited reporting capabilities

No native mobile apps

Steep learning curve for advanced configurations

Lacks some advanced features of paid solutions