LimeSurvey vs Zendesk

LimeSurvey

Description: LimeSurvey is an open source online survey tool for building and publishing online surveys. It allows users to create simple to advanced surveys, add logic like branching, distribute via links, and analyze response data.

Type: software

Pricing: Open Source

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Type: software

Pricing: Paid

LimeSurvey Features

• Questionnaire building with drag & drop interface
• Support for different question types like single-choice, multiple-choice, arrays, matrices, etc
• Skip logic and branching
• Multiple language support
• Customizable themes
• Data export in multiple formats like CSV, Excel, SPSS, etc
• Statistics and graphs for data analysis
• Access control and permissions
• Email notifications and reminders

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

LimeSurvey

• Open Source

Zendesk

• Paid