Live Guide vs User.com

Struggling to choose between Live Guide and User.com? Both products offer unique advantages, making it a tough decision.

Live Guide is a Remote Work & Education solution with tags like screen-sharing, remote-control, remote-assistance, troubleshooting, support.

It boasts features such as Screen sharing, Remote control, Annotation tools, Session recording, Chat, System diagnostics and pros including Easy to use, Fast remote support, Works on any device, Secure encrypted connections, Integration with popular ticketing systems.

On the other hand, User.com is a Online Services product tagged with user-testing, usability-testing, user-research, remote-testing, feedback.

Its standout features include Remote user testing, Moderated and unmoderated user tests, First-click tests, Preference tests, 5-second tests, Design surveys, Access to a network of vetted research participants, and it shines with pros like Comprehensive user research and testing platform, Ability to get feedback from real users during product development, Access to a network of vetted research participants, Supports a variety of test types (e.g., moderated, unmoderated, first-click, preference, 5-second, design surveys).

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Live Guide

Live Guide

Live Guide is a remote assistance software that allows support agents to see and control end user devices to troubleshoot issues in real time. It includes screen sharing, annotation tools and session recording.

Categories:
screen-sharing remote-control remote-assistance troubleshooting support

Live Guide Features

  1. Screen sharing
  2. Remote control
  3. Annotation tools
  4. Session recording
  5. Chat
  6. System diagnostics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use

Fast remote support

Works on any device

Secure encrypted connections

Integration with popular ticketing systems

Cons

Limited free version

Can be expensive for larger teams

Lacks advanced reporting features


User.com

User.com

User.com is a user research and usability testing platform that allows product teams to get feedback from real users during product development. It provides access to a network of vetted research participants to conduct moderated and unmoderated remote user tests, first-click tests, preference tests, 5-second tests, design surveys, and more.

Categories:
user-testing usability-testing user-research remote-testing feedback

User.com Features

  1. Remote user testing
  2. Moderated and unmoderated user tests
  3. First-click tests
  4. Preference tests
  5. 5-second tests
  6. Design surveys
  7. Access to a network of vetted research participants

Pricing

  • Subscription-Based

Pros

Comprehensive user research and testing platform

Ability to get feedback from real users during product development

Access to a network of vetted research participants

Supports a variety of test types (e.g., moderated, unmoderated, first-click, preference, 5-second, design surveys)

Cons

Pricing may be higher than some alternatives

Limited customization options for test designs

Potential learning curve for users not familiar with user research methods