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osTicket vs Positively Free NPS

Professional comparison and analysis to help you choose the right software solution for your needs.

osTicket icon
osTicket
Positively Free NPS icon
Positively Free NPS

osTicket vs Positively Free NPS: The Verdict

⚡ Summary:

osTicket: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Positively Free NPS: Positively Free NPS is an open-source Net Promoter Score software designed for gathering customer feedback. It allows sending NPS surveys via email and features data analysis tools to measure customer loyalty.

Both tools serve their respective audiences. Compare the features, pricing, and user ratings above to determine which best fits your needs.

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature osTicket Positively Free NPS
Sugggest Score — —
Category Business & Commerce Business & Commerce
Pricing Open Source Open Source

Product Overview

osTicket
osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Type: software

Pricing: Open Source

Positively Free NPS
Positively Free NPS

Description: Positively Free NPS is an open-source Net Promoter Score software designed for gathering customer feedback. It allows sending NPS surveys via email and features data analysis tools to measure customer loyalty.

Type: software

Pricing: Open Source

Key Features Comparison

osTicket
osTicket Features
  • Ticket management
  • Email piping
  • Knowledgebase
  • SLA enforcement
  • Canned responses
  • Ticket filters
  • User roles and permissions
  • Multilingual support
  • REST API
Positively Free NPS
Positively Free NPS Features
  • Open-source Net Promoter Score software
  • Gather customer feedback via email surveys
  • Data analysis tools to measure customer loyalty

Pros & Cons Analysis

osTicket
osTicket

Pros

  • Open source and free
  • Easy to install and use
  • Highly customizable
  • Active community support
  • Scales for large organizations
  • Integrates with LDAP and Active Directory

Cons

  • Limited reporting capabilities
  • No native mobile apps
  • Steep learning curve for advanced configurations
  • Lacks some advanced features of paid solutions
Positively Free NPS
Positively Free NPS

Pros

  • Free and open-source
  • Customizable survey templates
  • Detailed customer feedback analytics

Cons

  • Limited survey distribution channels
  • May require technical expertise to set up
  • Fewer features compared to paid NPS tools

Pricing Comparison

osTicket
osTicket
  • Open Source
Positively Free NPS
Positively Free NPS
  • Open Source

Related Comparisons

Learn More About Each Product

osTicket
osTicket
Reviews, pricing & alternatives →
Positively Free NPS
Positively Free NPS
Reviews, pricing & alternatives →

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