PartKeepr vs Zendesk

PartKeepr

Description: PartKeepr is an open source web application for managing inventory and parts. It allows users to track parts, locations, manufacturers, attach files, and generate reports. Useful for makerspaces, hackerspaces, garages and workshops.

Type: software

Pricing: Open Source

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Type: software

Pricing: Paid

PartKeepr Features

• Inventory management
• Parts tracking
• Manufacturer tracking
• Location tracking
• Attach files to parts
• Barcode support
• Generate reports
• REST API
• Multi-user
• Multi-language

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

PartKeepr

• Open Source

Zendesk

• Paid