ProProfs Help Desk vs Live Guide

Struggling to choose between ProProfs Help Desk and Live Guide? Both products offer unique advantages, making it a tough decision.

ProProfs Help Desk is a Business & Commerce solution with tags like help-desk, customer-support, ticketing-system, knowledge-base, customer-satisfaction, customer-experience.

It boasts features such as Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Customer satisfaction surveys, SLA and escalation management, Customizable support portal, Real-time analytics and reporting and pros including Easy to set up and use, Flexible pricing options, Integrates with popular apps like Salesforce and Zendesk, Mobile access for agents, Robust feature set for the price.

On the other hand, Live Guide is a Remote Work & Education product tagged with screen-sharing, remote-control, remote-assistance, troubleshooting, support.

Its standout features include Screen sharing, Remote control, Annotation tools, Session recording, Chat, System diagnostics, and it shines with pros like Easy to use, Fast remote support, Works on any device, Secure encrypted connections, Integration with popular ticketing systems.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.