Reamaze vs osTicket

Struggling to choose between Reamaze and osTicket? Both products offer unique advantages, making it a tough decision.

Reamaze is a Online Services solution with tags like live-chat, help-desk, knowledge-base, customer-support, ticketing, automation.

It boasts features such as Live Chat, Help Desk & Ticketing, Knowledge Base, Automation, Analytics & Reports, Integrations, Multi-Channel Support and pros including Intuitive interface, Robust feature set, Affordable pricing, Good for small businesses, Easy to set up and use.

On the other hand, osTicket is a Business & Commerce product tagged with open-source, ticket-system, customer-support, helpdesk-software.

Its standout features include Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

Feature	Reamaze	osTicket
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Reamaze

Description: Reamaze is a customer service software that provides live chat, help desk, and knowledge base features to help companies support their customers. It allows assigning tickets, automating responses, and providing self-service content to customers.

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Key Features Comparison

Reamaze Features

• Live Chat
• Help Desk & Ticketing
• Knowledge Base
• Automation
• Analytics & Reports
• Integrations
• Multi-Channel Support

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

Pros & Cons Analysis

Reamaze

Pros

• Intuitive interface
• Robust feature set
• Affordable pricing
• Good for small businesses
• Easy to set up and use

Cons

• Can be complex for basic users
• Limited customization options
• No phone support
• Lacks some advanced features of competitors

osTicket

Pros

• Open source and free
• Easy to install and use
• Highly customizable
• Active community support
• Scales for large organizations
• Integrates with LDAP and Active Directory

Cons

• Limited reporting capabilities
• No native mobile apps
• Steep learning curve for advanced configurations
• Lacks some advanced features of paid solutions

Pricing Comparison

Reamaze

• Freemium
• Subscription-Based

osTicket

• Open Source
• Free