Deskpro vs osTicket

Professional comparison and analysis to help you choose the right software solution for your needs. Compare features, pricing, pros & cons, and make an informed decision.

Deskpro icon
Deskpro
osTicket icon
osTicket

Expert Analysis & Comparison

Struggling to choose between Deskpro and osTicket? Both products offer unique advantages, making it a tough decision.

Deskpro is a Business & Commerce solution with tags like helpdesk, customer-support, ticketing, knowledge-base, chat, automation.

It boasts features such as Ticketing system, Knowledge base, Live chat, Automation, Reporting, Multi-channel support and pros including Easy to use interface, Powerful automation capabilities, Robust knowledge base, Omnichannel support, Customizable workflows.

On the other hand, osTicket is a Business & Commerce product tagged with open-source, ticket-system, customer-support, helpdesk-software.

Its standout features include Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Why Compare Deskpro and osTicket?

When evaluating Deskpro versus osTicket, both solutions serve different needs within the business & commerce ecosystem. This comparison helps determine which solution aligns with your specific requirements and technical approach.

Market Position & Industry Recognition

Deskpro and osTicket have established themselves in the business & commerce market. Key areas include helpdesk, customer-support, ticketing.

Technical Architecture & Implementation

The architectural differences between Deskpro and osTicket significantly impact implementation and maintenance approaches. Related technologies include helpdesk, customer-support, ticketing, knowledge-base.

Integration & Ecosystem

Both solutions integrate with various tools and platforms. Common integration points include helpdesk, customer-support and open-source, ticket-system.

Decision Framework

Consider your technical requirements, team expertise, and integration needs when choosing between Deskpro and osTicket. You might also explore helpdesk, customer-support, ticketing for alternative approaches.

Feature Deskpro osTicket
Overall Score N/A N/A
Primary Category Business & Commerce Business & Commerce
Target Users Developers, QA Engineers QA Teams, Non-technical Users
Deployment Self-hosted, Cloud Cloud-based, SaaS
Learning Curve Moderate to Steep Easy to Moderate

Product Overview

Deskpro
Deskpro

Description: Deskpro is a helpdesk and customer support software that allows companies to manage customer queries and requests. It includes features like ticketing, knowledge base, chat, and automation.

Type: Open Source Test Automation Framework

Founded: 2011

Primary Use: Mobile app testing automation

Supported Platforms: iOS, Android, Windows

osTicket
osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Type: Cloud-based Test Automation Platform

Founded: 2015

Primary Use: Web, mobile, and API testing

Supported Platforms: Web, iOS, Android, API

Key Features Comparison

Deskpro
Deskpro Features
  • Ticketing system
  • Knowledge base
  • Live chat
  • Automation
  • Reporting
  • Multi-channel support
osTicket
osTicket Features
  • Ticket management
  • Email piping
  • Knowledgebase
  • SLA enforcement
  • Canned responses
  • Ticket filters
  • User roles and permissions
  • Multilingual support
  • REST API

Pros & Cons Analysis

Deskpro
Deskpro
Pros
  • Easy to use interface
  • Powerful automation capabilities
  • Robust knowledge base
  • Omnichannel support
  • Customizable workflows
Cons
  • Can be pricey for smaller teams
  • Mobile app needs improvement
  • Setup and configuration can be complex initially
osTicket
osTicket
Pros
  • Open source and free
  • Easy to install and use
  • Highly customizable
  • Active community support
  • Scales for large organizations
  • Integrates with LDAP and Active Directory
Cons
  • Limited reporting capabilities
  • No native mobile apps
  • Steep learning curve for advanced configurations
  • Lacks some advanced features of paid solutions

Pricing Comparison

Deskpro
Deskpro
  • Subscription-Based
  • Custom Pricing
osTicket
osTicket
  • Open Source
  • Free

Get More Information

Deskpro
Deskpro
Deskpro
Learn More About Deskpro
osTicket
osTicket
osTicket
Learn More About osTicket

Ready to Make Your Decision?

Explore more software comparisons and find the perfect solution for your needs

Browse More Software
Back to Homepage
Company
Explore
Resources

Suggest smarter. Switch faster.

© 2025 Sugggest.com. All Rights Reserved.
Terms of Service Privacy Policy Cookie Policy Legal