Skip to content

Request Tracker vs UserVoice

Professional comparison and analysis to help you choose the right software solution for your needs.

Request Tracker icon
Request Tracker
UserVoice icon
UserVoice

Request Tracker vs UserVoice: The Verdict

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature Request Tracker UserVoice
Sugggest Score — —
Category Business & Commerce Business & Commerce
Pricing Open Source —

Product Overview

Request Tracker
Request Tracker

Description: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Type: software

Pricing: Open Source

UserVoice
UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Type: software

Key Features Comparison

Request Tracker
Request Tracker Features
  • Ticket tracking
  • Email handling
  • Web interface
  • Custom fields
  • Role-based access control
  • REST API
  • Integration with version control systems
  • SLAs and notifications
  • Reporting and dashboards
UserVoice
UserVoice Features
  • Idea forums
  • Helpdesk ticketing
  • Customer support analytics
  • Feedback collection
  • Bug reporting
  • Feature requests

Pros & Cons Analysis

Request Tracker
Request Tracker
Pros
  • Open source and free
  • Highly customizable
  • Powerful search and filtering
  • Great community support
  • Integrates with many tools
  • Scalable for large deployments
Cons
  • Steep learning curve
  • Can be complex to set up and manage
  • Limited native mobile support
  • Upgrades can be difficult
  • Not as user friendly as some options
UserVoice
UserVoice
Pros
  • Easy to set up and use
  • Good integration options
  • Scales well for large companies
  • Good analytics and reporting
  • Improves customer engagement
Cons
  • Can get expensive for larger teams
  • Limited customization options
  • Mobile app needs improvement
  • Steep learning curve initially

Pricing Comparison

Request Tracker
Request Tracker
  • Open Source
UserVoice
UserVoice
  • Not listed

Related Comparisons

ManageEngine ServiceDesk Plus
vs Request Tracker vs UserVoice
ProProfs Help Desk
vs Request Tracker vs UserVoice

Learn More About Each Product

Request Tracker
Request Tracker
Reviews, pricing & alternatives →
UserVoice
UserVoice
Reviews, pricing & alternatives →

Ready to Make Your Decision?

Explore more software comparisons and find the perfect solution for your needs

Request Tracker Alternatives
UserVoice Alternatives
Browse More Software