SmarterTrack Help Desk 7 vs Get Satisfaction

Struggling to choose between SmarterTrack Help Desk 7 and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

SmarterTrack Help Desk 7 is a Business & Commerce solution with tags like help-desk, ticketing-system, customer-support, service-desk, itsm.

It boasts features such as Multi-channel support (email, live chat, social media, portal, etc), Automation rules and workflows, SLA management and reporting, Ticketing and issue tracking, Knowledge base, Custom branding and white labeling, Role-based access control, Integration with CRM and other apps and pros including Intuitive and easy to use interface, Comprehensive feature set for a helpdesk, Highly customizable and flexible, Good value for money.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

Feature	SmarterTrack Help Desk 7	Get Satisfaction
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

SmarterTrack Help Desk 7

Description: SmarterTrack Help Desk 7 is a customer service and ticketing software that helps manage customer inquiries. It offers features like multi-channel support, automation rules, SLA management, and reporting.

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Key Features Comparison

SmarterTrack Help Desk 7 Features

• Multi-channel support (email, live chat, social media, portal, etc)
• Automation rules and workflows
• SLA management and reporting
• Ticketing and issue tracking
• Knowledge base
• Custom branding and white labeling
• Role-based access control
• Integration with CRM and other apps

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Pros & Cons Analysis

SmarterTrack Help Desk 7

Pros

• Intuitive and easy to use interface
• Comprehensive feature set for a helpdesk
• Highly customizable and flexible
• Good value for money

Cons

• Mobile app could be better
• Some features like surveys are only in higher tiers
• Setup and initial configuration can be complex

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Pricing Comparison

SmarterTrack Help Desk 7

• Subscription-Based

Get Satisfaction

• Freemium
• Subscription-Based