Smartsupp vs jiLiveChat

Struggling to choose between Smartsupp and jiLiveChat? Both products offer unique advantages, making it a tough decision.

Smartsupp is a Online Services solution with tags like chat, live-chat, customer-service, analytics.

It boasts features such as Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics and pros including Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.

On the other hand, jiLiveChat is a Social & Communications product tagged with live-chat, chatbot, website-chat, customer-support.

Its standout features include Real-time live chat, Chatbots & AI, Visitor tracking, Team inbox, Customizable chat widget, Mobile app, Analytics & reports, and it shines with pros like Easy to set up and use, Very customizable, Good value for money, Scales well for growing businesses, Good features for the price.

Feature	Smartsupp	jiLiveChat
Overall Score	N/A	N/A
Primary Category	Online Services	Social & Communications

Product Overview

Smartsupp

Description: Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.

jiLiveChat

Description: jiLiveChat is a live chat and chatbot software for websites. It allows websites to interact with visitors in real-time through live chat and also provide automated responses using chatbots. jiLiveChat is easy to set up and customize.

Key Features Comparison

Smartsupp Features

• Real-time chat
• Co-browsing
• Visitor tracking
• Chatbots
• Knowledge base
• Ticket management
• Live chat transcripts
• Canned responses
• Visitor profiles
• Real-time analytics

jiLiveChat Features

• Real-time live chat
• Chatbots & AI
• Visitor tracking
• Team inbox
• Customizable chat widget
• Mobile app
• Analytics & reports

Pros & Cons Analysis

Smartsupp

Pros

• Easy to use
• Great for small businesses
• Affordable pricing
• Good integration options
• Good customer support

Cons

• Limited features compared to competitors
• Can be slow at times
• Mobile app needs improvement
• Lack of advanced analytics

jiLiveChat

Pros

• Easy to set up and use
• Very customizable
• Good value for money
• Scales well for growing businesses
• Good features for the price

Cons

• Can get pricey on higher tiers
• Chatbot AI is limited
• Lacks some advanced features of competitors

Pricing Comparison

Smartsupp

• Freemium
• Subscription-Based

jiLiveChat

• Freemium
• Subscription-Based