Smartsupp vs Whisbi Professional

Struggling to choose between Smartsupp and Whisbi Professional? Both products offer unique advantages, making it a tough decision.

Smartsupp is a Online Services solution with tags like chat, live-chat, customer-service, analytics.

It boasts features such as Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics and pros including Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.

On the other hand, Whisbi Professional is a Business & Commerce product tagged with live-chat, customer-engagement, lead-generation, conversions.

Its standout features include Real-time visitor tracking, Unlimited chat agents, Chatbot builder, Live chat, Video chat, Co-browsing, Chat transfer, Customizable chat widget, Visitor profiles, Chat transcripts, Analytics and reports, and it shines with pros like Intuitive interface, Robust feature set, Chatbot builder, Visitor tracking, Customizable widget, Video chat capability.

Feature	Smartsupp	Whisbi Professional
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Smartsupp

Description: Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.

Whisbi Professional

Description: Whisbi Professional is a customer engagement and live chat software designed for sales and marketing teams. It allows real-time communication with website visitors to qualify leads, provide support, and boost conversions.

Key Features Comparison

Smartsupp Features

• Real-time chat
• Co-browsing
• Visitor tracking
• Chatbots
• Knowledge base
• Ticket management
• Live chat transcripts
• Canned responses
• Visitor profiles
• Real-time analytics

Whisbi Professional Features

• Real-time visitor tracking
• Unlimited chat agents
• Chatbot builder
• Live chat
• Video chat
• Co-browsing
• Chat transfer
• Customizable chat widget
• Visitor profiles
• Chat transcripts
• Analytics and reports

Pros & Cons Analysis

Smartsupp

Pros

• Easy to use
• Great for small businesses
• Affordable pricing
• Good integration options
• Good customer support

Cons

• Limited features compared to competitors
• Can be slow at times
• Mobile app needs improvement
• Lack of advanced analytics

Whisbi Professional

Pros

• Intuitive interface
• Robust feature set
• Chatbot builder
• Visitor tracking
• Customizable widget
• Video chat capability

Cons

• Can get pricey for larger teams
• Limited third-party integrations
• Mobile app needs improvement

Pricing Comparison

Smartsupp

• Freemium
• Subscription-Based

Whisbi Professional

• Subscription-Based