Userlike vs Live Guide

Struggling to choose between Userlike and Live Guide? Both products offer unique advantages, making it a tough decision.

Userlike is a Online Services solution with tags like live-chat, email-support, knowledge-base, analytics, customer-service.

It boasts features such as Live Chat, Email Support, Knowledge Base, Analytics, Chatbots, Team Inboxes, Canned Responses and pros including Easy to use interface, Multiple support channels, Customizable chat widgets, Detailed analytics and reports, Chatbot automation, Team collaboration features.

On the other hand, Live Guide is a Remote Work & Education product tagged with screen-sharing, remote-control, remote-assistance, troubleshooting, support.

Its standout features include Screen sharing, Remote control, Annotation tools, Session recording, Chat, System diagnostics, and it shines with pros like Easy to use, Fast remote support, Works on any device, Secure encrypted connections, Integration with popular ticketing systems.

Feature	Userlike	Live Guide
Overall Score	N/A	N/A
Primary Category	Online Services	Remote Work & Education

Product Overview

Userlike

Description: Userlike is a customer service software that provides live chat, email support, knowledge base, and analytics. It allows businesses to communicate with customers in real-time via chat widgets on their website.

Live Guide

Description: Live Guide is a remote assistance software that allows support agents to see and control end user devices to troubleshoot issues in real time. It includes screen sharing, annotation tools and session recording.

Key Features Comparison

Userlike Features

• Live Chat
• Email Support
• Knowledge Base
• Analytics
• Chatbots
• Team Inboxes
• Canned Responses

Live Guide Features

• Screen sharing
• Remote control
• Annotation tools
• Session recording
• Chat
• System diagnostics

Pros & Cons Analysis

Userlike

Pros

• Easy to use interface
• Multiple support channels
• Customizable chat widgets
• Detailed analytics and reports
• Chatbot automation
• Team collaboration features

Cons

• Limited features in basic plan
• Can be pricey for larger teams
• Chatbot building requires technical knowledge
• Lacks phone support channel

Live Guide

Pros

• Easy to use
• Fast remote support
• Works on any device
• Secure encrypted connections
• Integration with popular ticketing systems

Cons

• Limited free version
• Can be expensive for larger teams
• Lacks advanced reporting features

Pricing Comparison

Userlike

• Freemium
• Subscription-Based

Live Guide

• Freemium
• Subscription-Based