Zendesk Chat vs Drift.com

Struggling to choose between Zendesk Chat and Drift.com? Both products offer unique advantages, making it a tough decision.

Zendesk Chat is a Social & Communications solution with tags like live-chat, messaging, bots, customer-service.

It boasts features such as Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat and pros including Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

On the other hand, Drift.com is a Social & Communications product tagged with conversational-marketing, sales, chatbot, email-marketing.

Its standout features include Live Chat, Email Marketing Automation, Lead Scoring, Meeting Scheduling, Chatbots, and it shines with pros like Easy to use interface, Integrates with other marketing tools, Helps convert website visitors into leads, Automates follow-up conversations.

Feature	Zendesk Chat	Drift.com
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Drift.com

Description: Drift is a conversational marketing and sales platform that helps businesses connect with potential customers through live chat, email marketing automation, and AI-powered lead scoring.

Key Features Comparison

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Drift.com Features

• Live Chat
• Email Marketing Automation
• Lead Scoring
• Meeting Scheduling
• Chatbots

Pros & Cons Analysis

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Drift.com

Pros

• Easy to use interface
• Integrates with other marketing tools
• Helps convert website visitors into leads
• Automates follow-up conversations

Cons

• Can be pricey for small businesses
• Limited customization options
• Chatbot functionality is basic

Pricing Comparison

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go

Drift.com

• Freemium
• Subscription-Based