Zendesk Chat vs REVE Chat

Struggling to choose between Zendesk Chat and REVE Chat? Both products offer unique advantages, making it a tough decision.

Zendesk Chat is a Social & Communications solution with tags like live-chat, messaging, bots, customer-service.

It boasts features such as Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat and pros including Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

On the other hand, REVE Chat is a Social & Communications product tagged with customer-service, chat, realtime, analytics.

Its standout features include Real-time visitor monitoring, Live chat, Chat history, Canned responses, Chat transfer, Analytics, and it shines with pros like Easy to use interface, Multiple chat agents support, Customizable chat widget, Canned responses save time, Detailed analytics and reports.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Zendesk Chat

Zendesk Chat

Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Categories:
live-chat messaging bots customer-service

Zendesk Chat Features

  1. Live chat
  2. Messaging
  3. Bots
  4. Real-time customer communication
  5. Integration with Zendesk Support and other Zendesk products
  6. Customizable chat widget
  7. Chat routing and assignment
  8. Chat transcripts and reporting
  9. Proactive chat

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Easy to set up and use

Provides omnichannel customer support

Scales to support high chat volumes

Mobile-friendly

Bots can automate common queries

Integrates with popular tools and apps

Cons

Can get expensive for larger teams

Limited customization options

Third-party bot integration is limited

Lacks some advanced features like co-browsing


REVE Chat

REVE Chat

REVE Chat is a customer service chat software that allows companies to interact with website visitors in real-time through live chat. It provides features like real-time visitor monitoring, chat history, canned responses, chat transfer, and analytics.

Categories:
customer-service chat realtime analytics

REVE Chat Features

  1. Real-time visitor monitoring
  2. Live chat
  3. Chat history
  4. Canned responses
  5. Chat transfer
  6. Analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Multiple chat agents support

Customizable chat widget

Canned responses save time

Detailed analytics and reports

Cons

Limited third-party integrations

No phone or email support

Lack of advanced features like co-browsing