Agenty
Agenty is a customer service software that provides an AI-powered chatbot and live agent capabilities for handling customer inquiries on websites. It aims to automate simple repetitive tasks while enabling agents to handle more complex requests.
chatbot
live-chat
customer-support
Agenty: AI-Powered Customer Service Software
Automate routine tasks and provide personalized support with Agenty, a comprehensive customer service software featuring AI-powered chatbots and live agent capabilities.
What is Agenty?
Agenty is a customer service software that focuses on providing excellent self-service options for customers while enabling easy hand-offs to human agents. Its key features include:
- AI-powered chatbots that can automatically handle FAQs, account inquiries, and other simple customer requests
- Live chat support with real agents to manage more complex issues
- Ticketing systems for keeping track of customer cases
- Customer satisfaction ratings to gauge chatbot and agent performance
- CRM integrations to access customer history and data
- Reports and dashboards providing key metrics on chat volume, resolution times, etc.
Overall, Agenty aims to enhance customer experience by using AI to automate repetitive tasks and free up agents to handle issues requiring human insight and care. The chatbot helps reduce wait times and takes care of common inquiries, while skilled agents are available via live chat to troubleshoot problems and have more meaningful interactions. This combination of automation and live support helps companies provide 24/7 self-service options and gives customers an efficient yet personal experience when they need assistance.
Agenty Features
Features
- AI-powered chatbot
- Live chat with human agents
- Ticketing system
- Knowledge base
- Real-time analytics
- Multi-channel support (website, Facebook Messenger, etc)
Pricing
- Freemium
Pros
Automates simple repetitive tasks
Routes complex requests to human agents
Provides analytics for improving CX
Integrates with popular platforms and CRMs
Easy to set up and use
Cons
May require IT involvement for advanced customization
AI chatbot has limited capabilities compared to human agent
Additional fees for some features like SMS support
Official Links
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