Ask About
Ask About is a customer service software that allows companies to easily set up an AI-powered chatbot on their website. It can answer frequently asked questions, guide customers to helpful resources, and escalate complex inquiries to human agents.
Ask About: Customer Service Software for Website Chatbots
Ask About is a customer service software that allows companies to easily set up an AI-powered chatbot on their website. It can answer frequently asked questions, guide customers to helpful resources, and escalate complex inquiries to human agents.
What is Ask About?
Ask About is a versatile customer service software solution that makes it easy for businesses to add an intelligent chatbot to their website. Here are some key features of Ask About:
- AI-powered conversational interface - The chatbot uses natural language processing to understand questions and provide relevant answers.
- Knowledge base integration - Easily link the chatbot to your existing knowledge base articles and FAQs so it can share this information with website visitors.
- Seamless human takeover - If the chatbot cannot properly address a customer's complex question, the inquiry can be smoothly escalated to a human agent.
- Analytics and reporting - Ask About provides insightful reports on chatbot usage metrics to help understand engagement levels and identify gaps in the knowledge base.
- Easy customization - Tailor the chatbot's personality, appearance in terms of avatar and widget style to match your brand.
- Omnichannel support - In addition to web chat, Ask About can power chatbots on leading messaging platforms like Facebook Messenger.
With Ask About's user-friendly bot builder dashboard, anyone can create and manage an intelligent chatbot without coding expertise. The advanced AI and conversational flow tools make it a versatile customer service software suitable for websites of all sizes and industries.
Ask About Features
Features
- AI-powered chatbot
- Answers frequently asked questions
- Guides customers to helpful resources
- Escalates complex inquiries to human agents
Pricing
- Freemium
- Subscription-Based
Pros
Improves customer experience
Saves time by automating common inquiries
Integrates with popular platforms and CRMs
Easy to set up and use
Cons
May struggle with more complex conversations
Limited customization options
Additional fees for extra features and support
Official Links
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