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Aspect

Aspect is a customer service software that helps companies provide exceptional customer support. It enables ticketing, live chat, AI-assisted workflows, and analytics to improve agent productivity and customer satisfaction.
Aspect alternatives ➤

What is Aspect?

Aspect is a cloud-based customer service and support software designed for midsize to large companies. It provides a unified platform for managing all customer interactions across channels such as phone, email, chat, social media, and self-service. Key features of Aspect include:

  • Omnichannel routing and workload management - Intelligently distribute interactions to right agents based on skills, availability, and business rules.
  • IVR self-service - User-friendly IVR systems and virtual agents to provide 24/7 automated customer service.
  • Chat - Web-based live chat to enable real-time support on websites and mobile apps.
  • Call center capabilities - Robust call handling features including skills-based routing, call recording, and whisper messages.
  • Ticketing and help desk - Shared ticket queues across channels for unified support experience.
  • CRM integrations - Integrate customer data from Salesforce, Microsoft Dynamics and other CRM solutions.
  • Analytics - 300+ out of the box reports to gain actionable insights about customers and agents.
  • AI capabilities - Features like intelligent bots, agent assist, and conversational IVR to automate repetitive tasks.

With its enterprise-grade capabilities and reliability, Aspect enables Fortune 500 companies and large brands to deliver memorable customer experiences at scale. Its customizable platform can support complex use cases across industries and business models.

Official Links

Official Website
aspect.bildhuus.com

The Best Aspect Alternatives

Top Apps like Aspect

FastStone Image Viewer, Google Photos, digiKam, Apple Photos, ACDSee Photo Studio, Mylio, Zoner Photo Studio X, Tonfotos are some alternatives to Aspect.
Sugggest an alternative ❐

FastStone Image Viewer

FastStone Image Viewer is a powerful yet easy-to-use image viewing and managing software. It's an excellent alternative to the default image viewers that come with Windows operating systems.Some key features of FastStone Image Viewer include:Support for a wide range of image formats including JPEG, PNG, GIF, TIFF, BMP...

Google Photos

Google Photos is a photo sharing and cloud storage service developed and operated by Google. It was introduced in 2015 and quickly became one of the most popular photo services, offering free unlimited storage for photos up to 16 megapixels and videos up to 1080p resolution.Some key features of Google Photos...

DigiKam

digiKam is a free and open source digital photo management software. It allows importing and organizing photos and other images, viewing and sorting them, editing images (crop, resize, exposure, color adjustments, etc.), geotagging photos, sharing them, and more.Some key features of digiKam:Import photos from cameras, mobile devices, folders...

Apple Photos

Apple Photos is a photo management and editing application developed by Apple Inc. It comes pre-installed on all new Mac computers and iOS devices, including iPhones and iPads. Photos allows users to organize, edit, and share their photo library from one app across all their Apple devices.Some key features...

ACDSee Photo Studio

ACDSee Photo Studio is a photo editing and management application for Windows. It provides a complete set of tools for organizing, viewing, enhancing and sharing photo collections.Key features include:Import photos from digital cameras, phones, disks and other mediaOrganize photos into folders and categories with ratings and color labelsBrowse...

Mylio

Mylio is a photo organization and editing application designed to help users manage large personal photo libraries. It provides a suite of tools to organize, edit, find, protect and share photos across devices.Some key features of Mylio include:Automatic photo tagging and recognition using facial recognition, location data, date...

Zoner Photo Studio X

Zoner Photo Studio X is a comprehensive photo editing and management solution for Windows. It combines powerful photo editing tools with an intuitive and customizable interface to provide an efficient photography workflow.Some key features of Zoner Photo Studio X include:Non-destructive image editing with layers supportRaw image processing with...

Tonfotos

Tonfotos is a free, open-source photo management and editing application for Windows. It provides a complete solution for importing, organizing, viewing, enhancing and sharing your photo collection.Some of the key features of Tonfotos include:Import photos from folders, cameras, phones and social mediaOrganize using albums, tags, ratings and moreView...