Aspect
Aspect is a customer service software that helps companies provide exceptional customer support. It enables ticketing, live chat, AI-assisted workflows, and analytics to improve agent productivity and customer satisfaction.
ticketing
live-chat
workflows
analytics
customer-support
Aspect: Customer Service Software
A customer service software that helps companies provide exceptional support with ticketing, live chat, AI-assisted workflows, and analytics to improve agent productivity and customer satisfaction.
What is Aspect?
Aspect is a cloud-based customer service and support software designed for midsize to large companies. It provides a unified platform for managing all customer interactions across channels such as phone, email, chat, social media, and self-service. Key features of Aspect include:
- Omnichannel routing and workload management - Intelligently distribute interactions to right agents based on skills, availability, and business rules.
- IVR self-service - User-friendly IVR systems and virtual agents to provide 24/7 automated customer service.
- Chat - Web-based live chat to enable real-time support on websites and mobile apps.
- Call center capabilities - Robust call handling features including skills-based routing, call recording, and whisper messages.
- Ticketing and help desk - Shared ticket queues across channels for unified support experience.
- CRM integrations - Integrate customer data from Salesforce, Microsoft Dynamics and other CRM solutions.
- Analytics - 300+ out of the box reports to gain actionable insights about customers and agents.
- AI capabilities - Features like intelligent bots, agent assist, and conversational IVR to automate repetitive tasks.
With its enterprise-grade capabilities and reliability, Aspect enables Fortune 500 companies and large brands to deliver memorable customer experiences at scale. Its customizable platform can support complex use cases across industries and business models.
Aspect Features
Features
- Ticketing system
- Live chat
- Knowledge base
- Automation & workflows
- Analytics & reporting
- Integrations
- Multi-channel support
Pricing
- Subscription-Based
Pros
Intuitive interface
Powerful automation
Excellent analytics
Seamless integrations
Robust feature set
Cons
Can be pricey for small teams
Initial setup takes some time
Mobile app needs work
Official Links
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