Autoklose
Autoklose is a customer support software that helps agents manage customer queries and automate repetitive tasks. It allows you to group customer messages, set up automated responses, create conditional follow-up sequences, and more.
customer-support
automation
chatbot
Autoklose: Customer Support Software
Autoklose is a customer support software that helps agents manage customer queries and automate repetitive tasks. It allows you to group customer messages, set up automated responses, create conditional follow-up sequences, and more.
What is Autoklose?
Autoklose is a customer support software designed to help customer support agents work more efficiently and provide better service. Here are some of its key capabilities:
- Ticket management - Autoklose provides an integrated ticketing system to group customer messages by topic or issue. Agents can add internal notes, change status, set due dates, and collaborate.
- Canned responses - The software allows you to create pre-written responses to common questions that agents can instantly send to customers.
- Conditional sequences - Unique workflows can be set up to automatically send follow-up messages to customers after certain triggers. This removes the need to manually track customer interactions.
- Customer data organization - All your customer data, profiles, order information etc. can be accessed through Autoklose for more context.
- Analytics - View real-time and historical performance metrics like average response times, resolution rates, team workload and more.
- Integrations - Autoklose seamlessly integrates with business tools like Shopify, Salesforce, Zendesk and more to access customer data.
- Multi-channel support - Talk to customers over email, live chat, social media as well as voice/video call - all from one unified workspace.
Autoklose aims to help customer service teams work smarter by eliminating manual processes and providing advanced automation. Its features help optimize customer interactions for higher efficiency and customer satisfaction.
Autoklose Features
Features
- Automated email sequences
- Customizable email templates
- Lead management
- Contact database
- Analytics and reporting
- Integrations with other tools
Pricing
- Freemium
- Subscription-Based
Pros
Time-saving automation features
Customizable templates and workflows
Comprehensive customer data management
Detailed analytics and reporting
Cons
Limited free plan features
Steep learning curve for some users
Pricing can be expensive for small businesses
Official Links
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